CapyDesk

CapyDesk is the mobile app for the powerful enterprise helpdesk that keeps your support team connected and productive, anywhere, anytime.

Whether you're an IT agent resolving incidents, a manager tracking SLAs, or an end user submitting requests, CapyDesk puts your entire helpdesk in your pocket.

KEY FEATURES

Ticket Management

• View, search, and filter tickets with real-time status updates
• Create new tickets directly from your phone
• Update status, priority, and assignees on the go
• Add comments with rich text support

Dashboard and Analytics

• Real-time dashboard with ticket statistics
• Activity feed with recent updates
• Announcements and notices from your organization

SLA Tracking

• Monitor SLA compliance with visual indicators
• Track response time and resolution targets
• Anticipate breaches with visible SLA status

Time Tracking

• Log hours directly on tickets
• Track billable and non-billable hours
• Set visibility (Everyone or Internal)

Comments and Collaboration

• Public and internal ticket comments
• Full timeline with ticket history
• Internal notes visible only to agents and admins

Asset Management

• Browse and search your organization's assets
• Scan QR codes to find assets quickly
• Report issues directly from asset details

Customer Satisfaction

• View CSAT survey results by ticket
• Track customer ratings and feedback

Jira Integration

• View Jira issues linked to tickets
• Connect helpdesk and development workflows

Enterprise-Ready

• Multi-tenant architecture with secure authentication
• SSO support with Azure AD for corporate login
• Role-based access control (Admin, Agent, End User)
• Full localization: Portuguese (Brazil) and English
• Light, dark, and automatic themes

CapyDesk is the mobile app for the CapyDesk enterprise helpdesk platform. A CapyDesk account is required to use this app. Contact your organization's administrator to obtain access.