Intelligent Service Management

ServiceDesk App for Cloud Service Management

Service Desk app has been designed for Analysts and Self-service users.

Using the Service Desk mobile app, users can obtain Service catalog, create a ticket and approve the ticket all from a mobile device.

Using the Service Desk Mobile App, Analysts can respond quickly anytime, anywhere using the single-action workflows. This helps to reduce Mean-time-to-Resolution and enhance service efficiency thereby improves customer satisfaction

Key benefits of Service Desk App are:

• Submit and view service requests and issues • View the Service catalog • Attach an image to a ticket • Use the speech-to-text feature to enter text • View existing filters created on the Web interface • View personalized views of the tickets queue • Quickly take common actions with a tap

• Simple administration - Authentication is simple using a magic link to register new devices including those using Single Sign-On • This app requires a named, concurrent, self-service or trial license for Intelligent Service Management™

This Service Desk App also can be called as Intelligent Service Management (ISM), Cloud Service Management (CSM)

Intelligent Service Management™ app has been launched by ServiceAide™