SolarWinds Service Desk

Name: SolarWinds Service Desk
Rating: 4.6 (316 reviews)
Author: SolarWinds Worldwide, LLC

By: SolarWinds Worldwide, LLC App

Business

Overview

Version:

3.5.2

Last updated: 2026-06-16

Features & Capabilities

The SolarWinds Service Desk Chrome extension brings core service desk capabilities directly to your browser, enabling technicians to receive real-time notifications, track and manage tickets, assign incidents, update and resolve issues, and reference historical data from anywhere. For employees, it allows submitting tickets, requesting services, accessing self-service articles, checking request status, and adding comments to open tickets.

User Growth & Download Statistics

App Task Management Communication Data

By:

SolarWinds Worldwide, LLC

Rating:

4.60

(316) 1 new ratings

Version:

3.5.2 Last updated: 2026-06-16

Version code:

886918985

Creation date:

2019-07-02

Compatible devices:

Size:

37.60MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-18

Compare stats and ranking:

Ranking

# 96,303 ▼ 495

Other rankings

#52 in service keyword 41

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

SolarWinds Worldwide, LLC

Apple Apps Store

https://apps.apple.com/us/app/solarwinds-service-desk/id1451698030

User Reviews

Users widely praise the app’s layout, ease of use, and ability to manage tickets on the go, with productivity gains and sometimes faster performance than the web app. However, repeated issues include white screen freezes on launch or after interactions, missing essential features like adding tasks and time tracking, sign-in problems for some users, and delays in notifications. UI glitches and instability after platform migrations (SolarWinds) also appear. Overall strong potential, but critical stability and feature gaps need fixes.

Pros

Easy to use and well laid out for on-the-go ticket handling.
Stable and reliable performance that supports quick updates.
Boosts productivity by enabling quick creation and updating of tickets.
Generally fast, with some reviews noting it runs smoother than the web app.
Responsive to feedback, with visible improvements over time.

Cons

Recurring white/blank screens and freezes requiring force closes.
Missing core functionality such as adding tasks to incidents and basic time tracking.
Login/authentication issues for some users (sign-in failures or SSO problems).
Delayed or unreliable notifications.
UI/behavior issues after platform changes (SolarWinds migration), including desktop-like mode and other bugs.

Recent reviews

Every time I click into an attachment, I can’t get out of it unless I close the app and re-open. Unable to click on the back arrow in the top left corner, on iPhone 16. Otherwise the app is laid out well and easy to manage on the go.

by te*****, 2026-03-18

Sometimes when opening the app (if I had it open before or I’m clicking on a notification) it goes to a blank white screen that never loads and freezes, need to close out and re-open the app