ServiceDesk Plus | On-premises

Name: ServiceDesk Plus | On-premises
Rating: 4.8 (21 reviews)
Author: Zoho Corporation

By: Zoho Corporation App

On-premises service desk app

Overview

Version:

6.4.6

Last updated: 2026-07-16

Ranking

#275,927 ▲ 715

Overall

Features & Capabilities

Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities.

Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks. Here are some of the key features available in the app: Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes. Tasks: Break down requests into tasks, assign them, and track progress. Attachments: Add files and images to requests for reference. Work logs: Record time spent on requests. Solutions: Access prerecorded solutions for common issues. Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines. Calendar integration: View all your pending tickets as events on your mobile calendar app. Change approval: CAB members can quickly approve change requests.

Additional features

Review and approve service requests and changes from your mobile device.
Receive real-time notifications on request assignments, replies, and approvals.
Chat with end users right from the app.
Create custom views and tailor the app to your preferences.

If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.

Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.

User Growth & Download Statistics

App

By:

Zoho Corporation

Rating:

4.80

(21) 0.10

Version:

6.4.6 Last updated: 2026-07-16

Version code:

888356089

Creation date:

2011-09-28

Compatible devices:

Size:

50.33MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-18

Compare stats and ranking:

Ranking

# 275,927 ▲ 715

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Zoho Corporation

Apple Apps Store

https://apps.apple.com/us/app/servicedesk-plus-on-premises/id460035266

Website:

http://www.manageengine.com/products/service-desk/mobileapp.html

User Reviews

User feedback centers on a fast, clean mobile UI and strong field usability, with ticket access and push alerts seen as major positives. The dominant negatives are persistent authentication problems (AD/SAML gaps, MFA loops), crashes and instability after updates, and UI/compatibility issues across iPhone/iPad models and iOS versions. Other recurring pain points include missing features (audio alerts, global search, asset/barcode editing, and group assignment controls) and data loading/JSON errors. Overall, the app helps field work but reliability and feature gaps hinder widespread adoption.

Pros

Fast, snappy UI and performance after the redesign
Strong mobile experience: access to tickets on the phone with push notifications
Helpful for field staff to manage tickets away from desktop

Cons

Authentication/login problems: prompts to log in, MFA loops, and lack of AD/SAML login support
Crashes and instability after updates: app crashes/force closes and not working after updates
UI/compatibility issues on newer devices/OS: bottom controls cut off on iPhone models and poor optimization for iPhone X/XS Max and iPad
Missing features and workflow gaps: no audio notifications, lack of global search, limitations around assets/barcode editing and group assignment
Data loading/JSON errors: invalid JSON errors and data loading issues in widgets or request details

Recent reviews

App went through a big redesign and is more usable than ever! Snappy, clean UI, feature full. Worked really well using attachments through OneDrive piggybacking off iOS files UI. No reason why your support staff shouldn’t have this app when in the field.