ServiceDesk Plus MSP

Name: ServiceDesk Plus MSP
Rating: 4 (1 reviews)
Author: Zoho Corporation

By: Zoho Corporation

IT help desk software for MSPs

Features & Capabilities

ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.

App features:

Filter requests based on criteria such as unassigned, pending, open etc.
View, create, edit and delete requests.
Perform actions (pick up, assign, close, reply) for requests.
Work log, notes and resolutions can be added/modified for each request.

User Growth & Download Statistics

App

By:

Zoho Corporation

Rating:

4.00

(1)

Version:

5.13.1 Last updated: 2026-04-20

Version code:

883774771

Creation date:

2013-03-28

Compatible devices:

Size:

27.56MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-04

Compare stats and ranking:

Ranking

# 950,310 ▼ 17,912

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Zoho Corporation

Apple Apps Store

https://apps.apple.com/us/app/servicedesk-plus-msp/id604806792

User Reviews

The application is almost useless, when adding work logs it freezes, Time is calculated wrong, can’t see images in conversations, can’t merge tickets, can’t edit priority or due date. The android app is far more better, but this one hasn’t been taken care of in the last 3-4 years.

by Da*****, 2018-07-17

After upgrade IOS11, Work log can’t modify and delete anymore, also which click on accouny crash and close the app

by ds*****, 2017-11-20

Not all parts of the app work. Can't clear notifications easily, so there is always a badge on the icon. Trying to see detail for a ticket doesn't work, app freezes.