Web Help Desk Mobile

Name: Web Help Desk Mobile
Author: SolarWinds Worldwide, LLC

By: SolarWinds Worldwide, LLC

Business

Features & Capabilities

Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated.

Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com.

SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation, asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.

User Growth & Download Statistics

App

By:

SolarWinds Worldwide, LLC

Version:

1.7.0 Last updated: 2019-01-23

Version code:

830043014

Creation date:

2010-10-19

Compatible devices:

Size:

6.53MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-07

Compare stats and ranking:

Ranking

# 1,183,960 ▼ 25,172

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

SolarWinds Worldwide, LLC

Apple Apps Store

https://apps.apple.com/sa/app/web-help-desk-mobile/id385247187

Website:

http://www.solarwinds.com/solutions/it-help-desk.aspx

User Reviews

Reviews consistently describe the app as convenient for basic mobile ticket viewing but dated, unreliable, and lacking essential features. Major recurring points include years of no updates, slow performance, crashes, and missing capabilities (e.g., creating tickets, asset management, robust search). The consensus is that it serves as a minimal, field-use companion but not a current or fully functional solution.

Pros

Provides basic mobile access to tickets for field techs.
Functional baseline that allows viewing tickets on the go.

Cons

Outdated and poorly maintained app; no significant updates for years and the UI/experience resembles older iOS versions.
Lacks essential features (cannot create new tickets, limited search, no asset management, notes not saved).
Performance and reliability issues (slow loading, frequent crashes/freezes, blank screens, authentication/login problems).
Old-fashioned UI/UX and unreliable behavior (non-intuitive controls, search boxes not working as expected).

Recent reviews

Buggy and outdated would be really nice to be able to have this app but can’t even connect it just says error authentication needed the company needs to update this app

by lu*****, 2022-08-19

This hasn’t been updated in forever. Won’t send emails and won’t function properly. I just resort to visiting WHD on my phone through Chrpme and view it through desktop mode.

by Ju*****, 2019-09-19

Solar winds has all but stopped innovating or updating their app. This product looks like it is still running iOS4 I am not sure why they still have an app on the store if they are going to let it linger in this garbage state.