ServiceWRK Agent

ServiceWRK Agent is a simple mobile app that provides to the back-end service agents the convenience of raising tickets from their mobile and not get restricted to accessing the portal for the same. ServiceWRK Agent allows the agents to receive service requests across channels and convert them into tickets and assign to the service technicians.

For a detailed demonstration of ServiceWRK Agent please reach us at contactus@wrktop.com or Whatsapp to +91-7795686806

MOBILE APP TO FACILITATE BACKEND SERVICE AGENTS

• OmniChannel Service Request : Receive Service Requests from Multiple Channels like Email, Whatsapp, In-App, Website etc which can automatically convert to a ticket
• Service Delegation : Either specifically assign Tickets or float them to be claimed in an uberized fashion. Reopen or Reassign anytime.
• Maintenance Contracts : Capture Warranty, AMC and CAMC Details to auto-schedule maintenance and notify 
• B2B & B2C : Manage service tickets for both B2B, B2C or both seamlessly
• Work-In-Progress States : Parameterized capture of different states of a ticket across its life-cycle
• Content for Reference : Upload & Access all Ticket related content including User-Manuals, Media & Work History
• Spares & Components : Capture all spares as necessary for successful resolution of any service ticket

ServiceWRK Agent provides immense value to the back-end service agents to create, assign and monitor all tickets from anywhere.