ServiceDesk Plus MSP

Name: ServiceDesk Plus MSP
Rating: 2.25 (233 reviews)
Author: ManageEngine

By: ManageEngine

Handle multiple accounts in a single help desk.

Features & Capabilities

ServiceDesk Plus MSP by ManageEngine is a powerful Chrome extension designed for Managed Service Providers to streamline help desk tasks across multiple client accounts. It integrates help desk requests and asset management into one centralized platform, eliminating the need for juggling multiple software solutions. Technicians can create, access, and resolve IT service requests anytime and anywhere, significantly reducing response and resolution times.

Key features include comprehensive request filtering (unassigned, pending, open), ability to view, create, edit, and delete requests, and performing actions like picking up, assigning, closing, or replying to requests. Additionally, technicians can add or modify work logs, notes, and resolutions to ensure clarity and efficiency within the support process, ultimately enhancing user experience and boosting help desk productivity.

User Growth & Download Statistics

App Developer Tools

By:

Downloads:

Rating:

Version:

5.9.5 Last updated: 2026-01-14

Version code:

Creation date:

2014-02-07

Publisher country:

Permissions:

android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.GET_ACCOUNTS Very high risk
android.permission.STORAGE High risk
android.permission.FOREGROUND_SERVICE Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.RECEIVE_BOOT_COMPLETED Low risk
android.permission.WAKE_LOCK Low risk
com.google.android.c2dm.permission.RECEIVE Low risk

Size:

57.37MB

Email:

sd*****@manageengine.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-14

Compare stats and ranking:

Ranking

# 326,615 ▲ 2,247

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

ManageEngine

Google Play Store

https://play.google.com/store/apps/details?id=com.manageengine.sdp.msp

Email:

sd*****@manageengine.com

Website:

http://www.manageengine.com/products/service-desk-msp/

User Reviews

Users find the ServiceDesk Plus MSP Android app valuable but are hindered by frequent crashes, compatibility issues with latest server versions, and poor UI layout. Essential features like timer management and change request handling are missing. Several reviews mention login problems and inability to switch servers when offline, impacting usability. Though customer support has attempted fixes, issues persist leading to declining satisfaction.

Pros

Has been historically valuable and reliable for users.
Enables managing ServiceDesk Plus requests and tickets on mobile.
Customer support has attempted to help resolve app issues.
Stable for a period of time before recent problems.
Fulfills basic ServiceDesk Plus mobile app functionalities.

Cons

Frequent crashing and black screen issues after login or app launch.
Compatibility issues with latest SDP versions causing login failures.
Poor user interface layout making request management difficult.
Lack of important features like one-click timer start, change management, customizable notifications.
Inability to switch or clear servers if server is offline, causing login problems.

Recent reviews

I find that using the mobile app slows me down because of the layout. It's difficult to visually distinguish between requests. It also Lacks it also lacks the ability to start a timer with one click. I would like app to look and work more like the ServiceDesk Plus, cloud version.