Support Call

Support Call helps authorised support teams respond quickly to incidents, tickets and urgent service requests from a secure mobile app.

Users can receive incident notifications, review active alerts, view ticket and customer information, acknowledge incidents and access the relevant support workflow from their phone or tablet.

Support Call is designed for operational and on-call teams that need a fast, mobile-friendly way to stay informed and respond when support issues require attention.

Key features include:

• Urgent incident and ticket notifications
• Custom high-priority notification alerts
• Secure account sign-in
• Active incident and ticket views
• Incident detail and response workflows
• Accepted and resolved incident history
• On-call and escalation information
• Notification permission controls
• Secure account management
• Account deletion controls
• Mobile and tablet-optimised layouts

Support Call is intended for authorised business users and is not designed for general public use. Access to the application requires a valid Support Call account.

Notification delivery, sound and display may depend on the user's device settings, notification permissions, volume settings and network availability.