Avaya Communicator for Web

What is Avaya Communicator for Web?

'Avaya Communicator for Web' is a Chrome extension that allows users to find, connect, and communicate seamlessly within the business applications they use every day. This application supports voice, video, presence, and instant messaging tools and is compatible with Salesforce.com, Google Apps, and Office 365. It is indispensable for efficient business communication.

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Extension stats

By: Avaya

View on Chrome Web Store

Users: 2,000+

Rating: 4.34 (29)

Version: 1.0.20.2126 (Last updated: 2022-06-01)

Creation date: 2020-05-05

Risk impact: High risk impact

Risk likelihood: Low risk likelihood

Manifest version: 2

Permissions:

notifications
geolocation
background
management
tabs
idle
http://*/*
https://*/*
https://esna.communications/*
https://esna.communications.avaya/*

Size: 4.10M

Email: le*****@avaya.com

URLs: Privacy policy

Ranking

# 20278 ▼ 77

Other rankings

#1810 in Social Networking ▼ 3

Other platforms

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

Connect and communicate with ease

Easily find, connect and communicate with others inside the cloud-based business applications you use everyday with Avaya Communicator for Web. Avaya Communicator for Web gives you access to real-time engagement tools such as voice, video, presence, instant messaging, and conferencing services inside Salesforce.com, Google Apps and Office 365.

Need Help Getting Started: Please visit: https://support.avaya.com/contact/

Avaya Communicator for Web supports Avaya IP Office Preferred Edition, IP Office Server Edition, and IP Office Select release 9.1.4 or later. Avaya one-X Portal is required, along with one of the following licenses - Mobile Worker, Office Worker, Teleworker, Power User. Salesforce integration requires Salesforce Open CTI and works with Salesforce Enterprise or Unlimited editions.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Integrates well with Salesforce, Office 365, and Google Suite
Easy installation and setup
Accessible from any location (office, home, internet cafe)
Works great for click-to-dial functionality
Offers unique features for users

Cons

Limited support options
Issues with compatibility on Salesforce Lightning
Persistently opens after signing out of the application
Reported bugs affecting some users after updates
Difficulties in obtaining timely technical support

Most mentioned

Works great with integrations
Easy installation
Support issues
Click-to-dial functionality
Compatibility problems with Salesforce Lightning

Recent reviews

This works great as a browser extension but it doesn't work with Salesforce Lightning like it did with Salesforce Classic. The click to dial still works but it doesn't create a call in the activity anymore.

Dave Fry, 2019-05-08

It's great to have your Avaya phone system features accessible from chrome ragardless of where you are located(office, home, internet cafe etc). Choose between integrating to Office 365 or Google Suite and even offers Sales Force integration. I work at CTI Solutions and we have set this up for over 50 organisations now.

Peter McCrindle, 2019-04-27

Believe it Broke 1/2 my users with the 12-27-17 update, waiting for support, will rate update when done (be careful if you have Teleworker user licenses using this)