Avaya Communicator for Web

What is Avaya Communicator for Web?

'Avaya Communicator for Web' is a Chrome extension that allows users to find, connect, and communicate seamlessly within the business applications they use every day. This application supports voice, video, presence, and instant messaging tools and is compatible with Salesforce.com, Google Apps, and Office 365. It is indispensable for efficient business communication.

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Stats

By: Avaya

View on Chrome Web Store

Users: 3,000+

Rating: 4.34 (29)

Version: 1.0.20.2126 (Last updated: 2022-06-01)

Creation date: 2020-05-05

Risk impact: High risk impact

Risk likelihood: Low risk likelihood

Manifest version: 2

Permissions:

notifications
geolocation
background
management
tabs
idle
http://*/*
https://*/*
https://esna.communications/*
https://esna.communications.avaya/*

Size: 4.10M

Email: le*****@avaya.com

URLs: Website ,Privacy policy

Stats date:

Chrome-Stats Rank

# 17025 ▼ 134

Other rankings

#1671 in Social Networking ▲ 2 #288 in ip keyword 37 ▲ 10

Other platforms

Not available on Firefox

Not available on Edge

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Summary

Analyze keywords

Connect and communicate with ease

Easily find, connect and communicate with others inside the cloud-based business applications you use everyday with Avaya Communicator for Web. Avaya Communicator for Web gives you access to real-time engagement tools such as voice, video, presence, instant messaging, and conferencing services inside Salesforce.com, Google Apps and Office 365.

Need Help Getting Started: Please visit: https://support.avaya.com/contact/

Avaya Communicator for Web supports Avaya IP Office Preferred Edition, IP Office Server Edition, and IP Office Select release 9.1.4 or later. Avaya one-X Portal is required, along with one of the following licenses - Mobile Worker, Office Worker, Teleworker, Power User. Salesforce integration requires Salesforce Open CTI and works with Salesforce Enterprise or Unlimited editions.

User reviews

User reviews summary

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Easy to install and setup
Good integration with Office 365, Google Suite and Salesforce
Accessible from anywhere with an internet connection
Unique features
Great enhancement of IP Office WebRTC clients

Cons

Doesn't work well with Salesforce Lightning
Issues after updates
Limited features in some areas
Difficult to receive support
Keeps popping up if signed out

Most mentioned

Ease of installation
Integration with other platforms
Issues with updates
Difficult to get support
Salesforce integration

Recent reviews

This works great as a browser extension but it doesn't work with Salesforce Lightning like it did with Salesforce Classic. The click to dial still works but it doesn't create a call in the activity anymore.

Dave Fry, 2019-05-08

It's great to have your Avaya phone system features accessible from chrome ragardless of where you are located(office, home, internet cafe etc). Choose between integrating to Office 365 or Google Suite and even offers Sales Force integration. I work at CTI Solutions and we have set this up for over 50 organisations now.

Peter McCrindle, 2019-04-27

Believe it Broke 1/2 my users with the 12-27-17 update, waiting for support, will rate update when done (be careful if you have Teleworker user licenses using this)

ATI-IT Support, 2017-12-28

View all user reviews

Safety

Risk impact

Avaya Communicator for Web is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this extension. Review carefully before installing. We recommend that you only install Avaya Communicator for Web if you trust the publisher.