Avaya Communicator for Web

Avaya Communicator for Web

Avaya Communicator for Web

  • Avaya Communicator for Web
  • Avaya Communicator for Web
  • Avaya Communicator for Web
  • Avaya Communicator for Web
What is Avaya Communicator for Web?
'Avaya Communicator for Web' is a Chrome extension that allows users to find, connect, and communicate seamlessly within the business applications they use every day. This application supports voice, video, presence, and instant messaging tools and is compatible with Salesforce.com, Google Apps, and Office 365. It is indispensable for efficient business communication.
Stats
By: Avaya
Users: 3,000+
Rating: 4.34 (29)
Version: 1.0.20.2126 (Last updated: 2022-06-01)
Creation date: 2020-05-05
Risk impact: High risk impact
Risk likelihood: Low risk likelihood
Manifest version: 2
Permissions:
  • notifications
  • geolocation
  • background
  • management
  • tabs
  • idle
  • http://*/*
  • https://*/*
  • https://esna.communications/*
  • https://esna.communications.avaya/*
Size: 4.10M
Stats date:

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Summary
Analyze keywords

Connect and communicate with ease

Easily find, connect and communicate with others inside the cloud-based business applications you use everyday with Avaya Communicator for Web. Avaya Communicator for Web gives you access to real-time engagement tools such as voice, video, presence, instant messaging, and conferencing services inside Salesforce.com, Google Apps and Office 365.

Need Help Getting Started: Please visit: https://support.avaya.com/contact/

Avaya Communicator for Web supports Avaya IP Office Preferred Edition, IP Office Server Edition, and IP Office Select release 9.1.4 or later. Avaya one-X Portal is required, along with one of the following licenses - Mobile Worker, Office Worker, Teleworker, Power User. Salesforce integration requires Salesforce Open CTI and works with Salesforce Enterprise or Unlimited editions.

User reviews
User reviews summary
These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Easy to install and setup
  • Good integration with Office 365, Google Suite and Salesforce
  • Accessible from anywhere with an internet connection
  • Unique features
  • Great enhancement of IP Office WebRTC clients
Cons
  • Doesn't work well with Salesforce Lightning
  • Issues after updates
  • Limited features in some areas
  • Difficult to receive support
  • Keeps popping up if signed out
Most mentioned
  • Ease of installation
  • Integration with other platforms
  • Issues with updates
  • Difficult to get support
  • Salesforce integration
Recent reviews
This works great as a browser extension but it doesn't work with Salesforce Lightning like it did with Salesforce Classic. The click to dial still works but it doesn't create a call in the activity anymore.
by Dave Fry Dave Fry, 2019-05-08

It's great to have your Avaya phone system features accessible from chrome ragardless of where you are located(office, home, internet cafe etc). Choose between integrating to Office 365 or Google Suite and even offers Sales Force integration. I work at CTI Solutions and we have set this up for over 50 organisations now.
by Peter McCrindle Peter McCrindle, 2019-04-27

Believe it Broke 1/2 my users with the 12-27-17 update, waiting for support, will rate update when done (be careful if you have Teleworker user licenses using this)
by ATI-IT Support ATI-IT Support, 2017-12-28
View all user reviews
Safety
Risk impact

Avaya Communicator for Web is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this extension. Review carefully before installing. We recommend that you only install Avaya Communicator for Web if you trust the publisher.

Risk likelihood

Avaya Communicator for Web has earned a fairly good reputation and likely can be trusted.

Upgrade to see risk analysis details
Promo images
Avaya Communicator for Web small promo image
Small promo image
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