Avaya Communicator for Web

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Avaya Communicator for Web - Essential Business Communication Tool

'Avaya Communicator for Web' is a Chrome extension that allows users to find, connect, and communicate seamlessly within the business applications they use every day. This application supports voice, video, presence, and instant messaging tools and is compatible with Salesforce.com, Google Apps, and Office 365. It is indispensable for efficient business communication.

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Extension stats

This extension was removed from Chrome Web Store on 2025-02-06

By: Avaya

Users: 2,000+

Rating: 4.34

(29)

Version: 1.0.20.2126 (Last updated: 2022-06-01)

Creation date: 2020-05-05

Permissions:

notifications
geolocation
background
management
tabs
idle
http://*/*
https://*/*
https://esna.communications/*
https://esna.communications.avaya/*

Size: 4.10M

Email: le*****@avaya.com

URLs: Privacy policy

Full description: See detailed description

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Works great with Salesforce (SF) integration
Easy installation and setup
Accessible from anywhere
Offers integration with Office 365 and Google Suite
Enhances collaboration capabilities

Cons

Issues with Salesforce Lightning integration compared to Salesforce Classic
Difficult to get support
Persistent pop-up issue when signed out of the application
Some features may feel limited

Most mentioned

Integration with Salesforce
Ease of use and installation
Support difficulties
Access from various locations

User reviews

This works great as a browser extension but it doesn't work with Salesforce Lightning like it did with Salesforce Classic. The click to dial still works but it doesn't create a call in the activity anymore.

Dave Fry, 2019-05-08

It's great to have your Avaya phone system features accessible from chrome ragardless of where you are located(office, home, internet cafe etc). Choose between integrating to Office 365 or Google Suite and even offers Sales Force integration. I work at CTI Solutions and we have set this up for over 50 organisations now.

Peter McCrindle, 2019-04-27

Believe it Broke 1/2 my users with the 12-27-17 update, waiting for support, will rate update when done (be careful if you have Teleworker user licenses using this)

ATI-IT Support, 2017-12-28

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Extension safety

Risk impact

Avaya Communicator for Web requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk impact analysis details

Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
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