Avaya Communicator for Web

Avaya Communicator for Web
What is Avaya Communicator for Web?
'Avaya Communicator for Web' is a Chrome extension that allows users to find, connect, and communicate seamlessly within the business applications they use every day. This application supports voice, video, presence, and instant messaging tools and is compatible with Salesforce.com, Google Apps, and Office 365. It is indispensable for efficient business communication.

Extension stats

By: Avaya
Users: 2,000+
Rating: 4.34 (29)
Version: 1.0.20.2126 (Last updated: 2022-06-01)
Creation date: 2020-05-05
Risk impact: High risk impact
Risk likelihood: Low risk likelihood
Manifest version: 2
Permissions:
  • notifications
  • geolocation
  • background
  • management
  • tabs
  • idle
  • http://*/*
  • https://*/*
  • https://esna.communications/*
  • https://esna.communications.avaya/*
Size: 4.10M

Other platforms

Not available on Firefox
Not available on Edge
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Extension summary

Analyze keywords

Connect and communicate with ease

Easily find, connect and communicate with others inside the cloud-based business applications you use everyday with Avaya Communicator for Web. Avaya Communicator for Web gives you access to real-time engagement tools such as voice, video, presence, instant messaging, and conferencing services inside Salesforce.com, Google Apps and Office 365.

Need Help Getting Started: Please visit: https://support.avaya.com/contact/

Avaya Communicator for Web supports Avaya IP Office Preferred Edition, IP Office Server Edition, and IP Office Select release 9.1.4 or later. Avaya one-X Portal is required, along with one of the following licenses - Mobile Worker, Office Worker, Teleworker, Power User. Salesforce integration requires Salesforce Open CTI and works with Salesforce Enterprise or Unlimited editions.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Integrates well with Salesforce, Office 365, and Google Suite
  • Easy installation and setup
  • Accessible from any location (office, home, internet cafe)
  • Works great for click-to-dial functionality
  • Offers unique features for users
Cons
  • Limited support options
  • Issues with compatibility on Salesforce Lightning
  • Persistently opens after signing out of the application
  • Reported bugs affecting some users after updates
  • Difficulties in obtaining timely technical support
Most mentioned
  • Works great with integrations
  • Easy installation
  • Support issues
  • Click-to-dial functionality
  • Compatibility problems with Salesforce Lightning
Recent reviews
This works great as a browser extension but it doesn't work with Salesforce Lightning like it did with Salesforce Classic. The click to dial still works but it doesn't create a call in the activity anymore.
by Dave Fry, 2019-05-08

It's great to have your Avaya phone system features accessible from chrome ragardless of where you are located(office, home, internet cafe etc). Choose between integrating to Office 365 or Google Suite and even offers Sales Force integration. I work at CTI Solutions and we have set this up for over 50 organisations now.
by Peter McCrindle, 2019-04-27

Believe it Broke 1/2 my users with the 12-27-17 update, waiting for support, will rate update when done (be careful if you have Teleworker user licenses using this)
by ATI-IT Support, 2017-12-28
View all user reviews

Extension safety

Risk impact

Avaya Communicator for Web requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk likelihood

Avaya Communicator for Web has earned a fairly good reputation and likely can be trusted.

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Promo images

Avaya Communicator for Web small promo image
Small promo image

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