Avaya Click To Dial

An extension for highlighting phone numbers on web page and initiating a call on Avaya one-X Agent after phone number is clicked.

What is Avaya Click To Dial?

Avaya Click To Dial is a convenient extension for the Avaya One-X Agent application. It facilitates users to place calls directly from a web page by simply clicking on the phone numbers. The extension integrates seamlessly with any prevailing Agent Preferences. By respecting these settings, this tool provides an ease for dialling and error reporting via the One-X Agent User Interface, introducing convenience and efficiency in the calling process.

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Extension stats

By: Avaya

View on Chrome Web Store

Users: 20,000+

Rating: 2.00 (4)

Version: 1.5 (Last updated: 2021-09-09)

Creation date: 2019-11-27

Risk impact: Moderate risk impact

Risk likelihood: Low risk likelihood

Manifest version: 2

Permissions:

nativeMessaging
http://*/*
https://*/*
file://*/*

Size: 64.20K

Email: st*****@avaya.com

URLs: Privacy policy

Ranking

# 6577 ▲ 368

Other rankings

#23831 in Workflow & Planning ▼ 13 #25 in dial keyword 38 ▲ 1 #175 in agent keyword 61 ▼ 3

Other platforms

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

This extension for Avaya One-X Agent application. The purpose of this extension is to allow a client to make a call using one-X Agent. This extension can be used to enable click to dial functionality in 3rd party application. The way this API works is that it makes the call the way one would make a call using the one-X Agent UI itself. Any Agent Preferences settings with regards to prompting a dialog to confirm (or correct) the phone number before dialing or auto-holding an existing call will be respected (preserved). Any errors in making the call will be reported via the one-X Agent UI.