Avaya Click To Dial
An extension for highlighting phone numbers on web page and initiating a call on Avaya one-X Agent after phone number is clicked.
What is Avaya Click To Dial?
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Summary
This extension for Avaya One-X Agent application. The purpose of this extension is to allow a client to make a call using one-X Agent. This extension can be used to enable click to dial functionality in 3rd party application. The way this API works is that it makes the call the way one would make a call using the one-X Agent UI itself. Any Agent Preferences settings with regards to prompting a dialog to confirm (or correct) the phone number before dialing or auto-holding an existing call will be respected (preserved). Any errors in making the call will be reported via the one-X Agent UI.
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Safety
Risk impact
Avaya Click To Dial may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.
Risk likelihood
Avaya Click To Dial has earned a fairly good reputation and likely can be trusted.
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