3CX Click2Call

The 3CX browser extension provides click2call from any website or CRM system for 3CX PBX users.

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The 3CX Click2Call Chrome extension streamlines your calling workflow by enabling Click2Call functionality from any website or CRM system. Designed exclusively for 3CX PBX users running version 20, it automatically hyperlinks telephone numbers on webpages and CRMs, allowing you to initiate calls with a simple click instead of manual copying and pasting.

Users can configure the extension to pass numbers directly to either the 3CX Web Client or the 3CX Softphone for Windows. The extension also offers an exclusion list for URLs where number hyperlinking should be disabled. This ensures flexibility and control in managing your dialing preferences. Note that this extension is not standalone and requires 3CX V20 to operate.

Extension Communication Productivity

By:

3CX

Users:

200,000

Rating:

2.11

(154) 1 new ratings

Version:

5.0.0.171 Last updated: 2024-07-30

Creation date:

2020-04-09

Risk:

Permissions:

storage
tabs

Host permissions:

*://*/*

Size:

251.00KB

Email:

ex*****@3cx.com

URLs:

Full description:

Source:

Chrome Web Store

Updated:

13 hours ago

Ranking

# 1,325 ▲ 65

Other rankings

#1299 in Social Networking ▲ 3 #161 in settings keyword 37 ▲ 5 #169 in system keyword 16 ▲ 3 #252 in browser extension keyword 69 ▲ 32 #290 in browser settings keyword 43 ▲

Other platforms

3CX Click2Call (v5.0.0.171)

110,624 2.50

(45)

User reviews

Users appreciate the extension's click-to-call feature that integrates with 3CX clients and supports browsers like Chrome and Brave. It used to provide convenience with CRM platforms such as HubSpot. However, multiple reviewers report that recent updates have caused serious problems, making the extension unreliable or unusable, especially on Mac systems. Common issues include incorrect detection of phone numbers disrupting web apps and CRM functionality, frequent crashes, and lack of support or alternative options. The negative impact on workflow has led some to consider switching away from 3CX solutions.

Pros

Facilitates click-to-dial functionality enhancing calling efficiency from CRM or web pages.
Works well with certain browsers like Brave and Google Chrome in some user setups.
Integrates conveniently with 3CX softphone clients for seamless calling.
Previously worked well with platforms such as HubSpot, providing convenience especially for incoming calls.

Cons

Recent updates have caused significant issues, rendering the extension unusable for many users, especially Mac users.
The extension incorrectly identifies non-phone number fields as phone numbers, causing interference with web apps and CRM systems like Salesforce.
Crashes or breaks other web applications and does not distinguish between hidden and visible fields.
Lack of an alternative version or method for Mac users limits usability, forcing some to seek different telephony solutions.
Some users report the extension as not working at all or performing poorly after updates.

Recent reviews

Does the Job

Ro*****, 2025-05-14

Works great

Br*****, 2025-05-01

I remember the different versions of dialers you had through out time. You changed so much that you messed the entire system. I feel bad for those who change things that are working fine. Its like fixing a car that is working just fine.

Be*****, 2025-01-21

View all user reviews ›

Extension safety

Risk impact

Risk impact measures the level of extra permissions an extension has access to. A low risk impact extension cannot do much harms, whereas a high risk impact extension can do a lot of damage like stealing your password, bypassing your security settings, and accessing your personal data. High risk impact extensions are not necessarily malicious. However, if they do turn malicious, they can be very harmful.

3CX Click2Call requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk impact analysis details

Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
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Risk likelihood

Risk likelihood measures the probability that a Chrome extension may turn malicious. This is determined by the publisher and the Chrome extension reputation on Chrome Web Store, the amount of time the Chrome extension has been around, and other signals about the Chrome extension. Our algorithms are not perfect, and are subject to change as we discover new ways to detect malicious extensions. We recommend that you always exercise caution when installing a Chrome extension.

3CX Click2Call is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

Risk likelihood analysis details

Medium This extension has medium user count. Unpopular extensions may not be stable or safe.
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Low **** ********* *** ******* **** **** * ****** **** ***** ******** *** **** ****** ** ** ****** *** *****
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