VonageConnect for Clio

A cloud-based solution for Clio users who's hosted VOIP provider runs on the Vonage Business Suport.

VonageConnect for Clio - Cloud-Based VOIP Solution

'VonageConnect for Clio' is a specialized Chrome extension for Clio users whose hosted VOIP providers operate on the Vonage Business platform. It offers features such as clickable dialing for any number appearing in a Chrome browser, automated logging of all incoming/outgoing calls on Clio, screen popping with option to answer, decline or forward calls to voicemail, note taking for all inbound/outbound calls, and automatic creation of time entries based on call durations. Additionally, unrecognized numbers can be quickly added to new or existing contacts, and admins can enable auto-opening call log window, set minimum character limits in call notes, and structure call noting.

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Extension stats

This extension was removed from Chrome Web Store on 2024-05-03

By: Vonage Business

Users: 2,000+

Rating: 1.89

(9)

Version: 2024.405.1027.1 (Last updated: 2024-04-05)

Creation date: 2020-07-04

Permissions:

contextMenus
background
storage
notifications
tabs
https://ucb.gunify.com/*
https://*.gnfyor0.qa.vonagenetworks.net/*
https://hamster-ucb-lb.gnfyva0.dev.vonagenetworks.net/*
http://ucb.gunify.com/*
http://hamster-ucb-lb.gnfyva0.dev.vonagenetworks.net/*

Size: 1.33M

Email: vg*****@vonage.com

URLs: Privacy policy

Full description: See detailed description

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

User reviews

Reliable time and data capture tool

Chris Meikle, 2023-02-06

I also signed up for Vonage due to the Clio integration. I did find the set-up less than idea but I got through that. The issue is that they had it set up so that virtually ever call that came in was logged. At first I found that painful. But, after a time I learned to work with it and I started to capture a lot of time I was missing. Then about three weeks ago they changed how it functioned. It is not pretty and takes a ton more key strokes to make it work the way the old system did. I have not rated this highly but it seems to be a work in progress. I would just go back to the way it was. The "new improved" way is not very good. Also, I am not a long time user so I was not stuck on the old system. The fact is that this just takes a TON more key strokes to enter your time.

Terry Scannell, 2019-07-23

The entire reason that I signed up for Vonage was for the integration with Clio. I have been trying for over a week to get it to work. The confirmation code they sent me doesn't work and every time I call in I am told that the issue will be elevated and it will be fixed within 24 hours. One week later and the issue is still not resolved. At this point I am just going to cancel my Vonage service. Awful customer service.

William Goode, 2019-02-20

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Extension safety

Risk impact

VonageConnect for Clio requires a few sensitive permissions. Exercise caution before installing.

Risk impact analysis details

Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
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