8x8 Virtual Office for Integrations

8x8 UC Agent drives productivity by enabling voice calls and Click To Dial in Gmail and calendar

What is 8x8 Virtual Office for Integrations?

8x8 Virtual Office for Integrations is a Chrome extension that instantly provides context specific to the caller, enabling voice calls and Click To Dial in Gmail and Google Calendar. It integrates with G Suite, Salesforce, and 8x8 call history, empowering users with all the information in one place for more intelligent and productive interactions.

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Extension stats

By: https://8x8.com

View on Chrome Web Store

Users: 5,000+

Rating: 3.00 (8)

Version: 2.0 (Last updated: 2024-10-18)

Creation date: 2020-01-08

Risk impact: Moderate risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 3

Permissions:

activeTab
scripting
storage

Host permissions:

https://*/*

Size: 26.41K

Email: pl*****@8x8.com

URLs: Website ,Privacy policy

Ranking

# 14983 ▼ 137

Other rankings

#11807 in Workflow & Planning ▲ 11 #18 in integration keyword 28 ▲ 5

Other platforms

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

8x8's out-of-the-box integration with G Suite instantly provides context specific to that caller including email, records from Salesforce for Salesforce users, and a one click to call capability to reach out to the subject matter expert. The results? More intelligent and productive interactions between your employees and your customers. Features include: Instantly filters email specific to the caller Click-to-dial from Gmail and Google Calendar Integrated search results from 8x8 call history, Google directory and Salesforce Single user interface for email and business communications

Key Benefits Enhanced Customer Experience Auto-sorting and screen pops for relevant information as the call arrives keep the context during the communication delivering a frictionless experience.

Increased Productivity The integration empowers the user to have all the information in one place enabling a first call resolution.

User reviews

My office has been using this for a year and we have gave up on using this with zoho CRM. The auto phone call logging would be nice if it worked. But we have all had problems with it. The biggest on is every time we open a new tab with zoho it would open the 8x8 extension again. After a few hours you might have 30 tabs up all 8x8.

Aaron Barnett, 2024-05-29

complete garbage. Definitely not "Plug n play" and support is an absolute joke. I've followed the directions specifically and when contacting support they have no idea what I'm talking about and even tried telling me this feature does not exist.

Larry White, 2023-04-26

Useless. Honestly 8x8 is something to avoid if you want something beyond an individual cell phone number. Even then, the service isn't great. Been using it for years with my company of 50 people. A big reason I got 8x8 is it works with Zoho. But that's basically a lie. And they have ZERO clue on how to actually use the stuff they have.