JustCall - Click To Call for CRM Tools

Name: JustCall - Click To Call for CRM Tools
Rating: 3.9444444444444446 (54 reviews)
Author: https://justcall.io

Click to call phone numbers available on any web page. Make & receive more sales calls, track all calls.

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JustCall Chrome Extension seamlessly integrates with your JustCall.io account, enabling click-to-call and click-to-text functionalities on any valid phone number within supported CRM tools. Designed to boost productivity for sales and support teams, it offers instant call notifications, allows answering incoming calls directly from the browser, and logs call activities automatically. Compatible with popular CRMs including HubSpot, Zoho, Pipedrive, Freshsales, and more, this extension ensures users never miss a call and easily manage communications without switching platforms. With advanced features like audio device selection, call merging, auto-saving notes, and team availability checks, JustCall enhances communication efficiency and sales performance. Note: Requires a paid JustCall.io account starting at $25/user/month.

Extension Productivity Communication Sales

By:

Users:

Rating:

Version:

11.5.22 Last updated: 2025-06-12

Creation date:

2020-07-03

Risk:

Permissions:

scripting
notifications
contextMenus
cookies
offscreen
activeTab
storage
tabs

Host permissions:

*://*/*

Size:

967.68K

Email:

he*****@justcall.io

URLs:

Website ,Privacy policy

Full description:

Source:

Chrome Web Store

Updated:

a day ago

Ranking

# 4,804 ▲ 59

Other rankings

#22555 in Workflow & Planning ▼ 26

#38 in permission keyword 11 ▼ 3

#90 in permissions keyword 6 ▼ 6

#114 in receive keyword 39 ▼ 4

#145 in usage keyword 16 ▼ 5

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User reviews

JustCall's Chrome extension is praised for its CRM integration, enhancing communication and team productivity by supporting calls, texts, and WhatsApp in one platform. Users appreciate its ability to streamline workflows without opening the full app. However, multiple reviews mention significant cons including slow performance affecting CRM usability, call reliability problems, poor customer support, and UI limitations. Some users face login hassles and number recognition issues. While suitable for improving sales activities, these issues undermine overall user satisfaction and reliability, especially for business-critical communications.

Pros

Integration with CRM tools like Zoho CRM, Salesforce, and Pipedrive improves team productivity by enabling calls and texts directly from CRM interfaces.
The extension enhances communication by consolidating calling, texting, and WhatsApp messaging into one platform.
The ability to make calls without opening the full app saves time and effort, simplifying workflow for customer-facing teams.
The Chrome extension improves call handling by allowing calls to be received directly in CRM tabs, contributing to operational efficiency.

Cons

The Chrome extension can cause performance issues such as slow page loading or making CRM tools nearly unusable during mass updates.
Call quality and reliability issues reported, including dropped calls and problems with call forwarding leading to major business disruptions.
Customer service and support have been criticized as inadequate, especially in resolving technical problems and cancellation requests.
The extension's window size and UI issues, such as small windows cutting off buttons, are inconvenient to users.
Sign-in problems with frequent logouts and verification requests, along with issues recognizing certain phone numbers and incompatibility with some email accounts like Gmail.

Recent reviews

Doesn't remember last location of extension when you close it or open a new one. The size of the window that does open is too small where it cuts off buttons and adds a scroll bar instead of being a slightly bigger window.

Da*****, 2025-03-06

I've tried to be nice with these people but they are scammers at the end of the day. I've messaged and emailed them several times about canceling my account and they said they would cancel it only to find out months later they're still charging my account. How stupid can you be? It's practically stealing since I have proof of cancellation! So youre gonna get as many bad reviews from me as you can count. You got the wrong one today!

De*****, 2024-12-23

During the review process JustCall was hands down better than several other calling tools I had tested. Now that it is seeing much heavier use there are a variety of issues including the Chrome integration. Recent problems: -The odd dropped call -Spotty accuracy when linking data back to our Zoho CRM -The JustCall Chrome extension makes my ZohoCRM almost unusable if I want to do a mass update. It takes 45+ seconds to go from one page of 100 leads to the next. If I disable the now obsolete Chrome Extension according to Google, then I can go from page to page in Zoho in under 5 seconds. The more we use it the worse the review gets.

Ph*****, 2024-10-09

View all user reviews ›

Extension safety

Risk impact

JustCall - Click To Call for CRM Tools requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk impact analysis details

Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
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Risk likelihood

JustCall - Click To Call for CRM Tools is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

Risk likelihood analysis details

High This extension was recently updated in the past month. New updates may not be stable or safe.
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Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
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