LogMeIn Rescue Lens

Name: LogMeIn Rescue Lens
Rating: 2.7 (19 reviews)
Author: GoTo Group, Inc.

By: GoTo Group, Inc.

Utilities

Features & Capabilities

ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST

If a picture is worth a thousand words, then what’s the value of live streaming video?

The LogMeIn Rescue Lens app now with audio, allows support agents to use the camera on your iPhone or iPad to see what you are seeing. Show them the problem in a live support session and let them walk you through the steps for resolution.

To use this application you must be receiving support from an agent who is using LogMeIn Rescue Lens. With your permission, agents have the ability to see what you choose to show them using the camera on your smartphone or tablet.

How to use:

Install the app
Launch the app
Enter the six digit pin code given to you by the support agent
Point the camera at the issue

User Growth & Download Statistics

App

By:

GoTo Group, Inc.

Rating:

2.70

(19)

Version:

1.25 Last updated: 2025-07-23

Version code:

876386050

Creation date:

2015-02-03

Compatible devices:

Size:

23.61MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-06

Compare stats and ranking:

Ranking

# 361,425 ▼ 1,500

Other rankings

#89 in login keyword 19 ▲

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

GoTo Group, Inc.

Apple Apps Store

https://apps.apple.com/us/app/logmein-rescue-lens/id959878436

Website:

https://secure.logmeinrescue.com

User Reviews

Wow I’ve never experienced a more sometimesy app than this. Literally tried to get this to work for troubleshooting for an hour yesterday, nothing. Today it magically works. The feed gets disconnected and I try it again with a different agent. Now it won’t connect 🙄🙄🙄 Arise needs to find another company to do this with.

by je*****, 2021-09-06

When I downloaded it asked me to enter a passcode. I didn’t have one, now I’m locked out. Chat doesn’t work. Who can help?

by st*****, 2021-03-11

Really an asset to support long distance clients that can not distinguish between a network port and USB port. Saves time and frustration on both ends.