GoToAssist Support - Customer

Name: GoToAssist Support - Customer
Rating: 2.5 (36 reviews)
Author: GoTo Group, Inc.

By: GoTo Group, Inc.

New! Support for v5

Features & Capabilities

!! ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST !!

The GoToAssist Remote Support mobile app by LogMeIn allows support agents to troubleshoot a problem you are having on your device.

How to Use:

Install the app on your mobile device.
Launch the app.
Enter the Support Key given to you by your support agent.
Allow your trusted agent to connect to your device.

Features: Share your screen live with your support agent. Your support agent can perform the following actions: Instantly start a chat with you. View the screen of your device.

User Growth & Download Statistics

App

By:

GoTo Group, Inc.

Rating:

2.50

(36)

Version:

2.3.1 Last updated: 2025-09-11

Version code:

877658229

Creation date:

2018-08-04

Compatible devices:

Size:

70.08MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-13

Compare stats and ranking:

Ranking

# 285,492 ▼ 1,079

Other rankings

#57 in support keyword 14 ▲

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

GoTo Group, Inc.

Apple Apps Store

https://apps.apple.com/us/app/gotoassist-support-customer/id1413723666

Website:

https://secure.logmeinrescue.com

User Reviews

The app is a legitimate remote-support tool used by reputable companies like Sonos for troubleshooting; when used between trusted parties it works well and enables screen sharing to guide users. However, most reviews warn about scams: scammers impersonating brands to trick people into downloading and giving access, leading to financial loss and compromised accounts. The app itself is not a scam, but misuse is widespread. Always verify the requesting company, avoid unsolicited calls, and delete the app after use. Use with caution and only with known, trusted support.

Pros

Works well for remote support when the other party is a trusted, reputable company (e.g., Sonos).
Allows real-time screen sharing/view so the helper can diagnose and guide users.
Useful for internal/company IT support to assist end users.
Used by reputable brands to provide support, lending legitimacy when used with trusted providers.
Considered one of the best remote-support options when used properly by a trusted organization.

Cons

Scammers can misuse the app to trick people into granting remote access, leading to fraud or data theft.
Unsolicited calls or emails impersonating brands (Amazon, PayPal, etc.) to persuade you to download the app.
If someone gains access, you may need to reset or remove the device; remote access can leave your data vulnerable.
The app is widely labeled as dangerous or a scam when misused; only download when you initiate contact with a trusted company.

Recent reviews

I can’t connect to my tech support friend.

by wh*****, 2023-08-05

I downloaded and used this app with Sonos Customer Support and it worked great. After the customer support team was finished they specifically told me to disconnect and delete the app. So on the reviews this app is good if YOU and ONLY YOU contacted a reputable company for customer support, if a company contacts you then don’t install it. I would not have gotten my equipment fixed had it not been for this app.

by MP*****, 2023-07-03

This app is used by many reputable companies to provide quality support. But only use it with someone you trust. The negative reviews are from people who were tricked into using the app by scammers. When used by a reputable company, this app is one of the best ones out there for remote support.