GoToAssist Remote Support

Name: GoToAssist Remote Support
Rating: 1.7 (26 reviews)
Author: GoTo Group, Inc.

By: GoTo Group, Inc. App

Support for v4

Overview

Version:

2.1.6

Last updated: 2026-02-06

Features & Capabilities

GoToAssist (Remote Support) lets you quickly and easily deliver support to desktops and mobile devices from your iPhone or iPad.

Support your customers when and wherever they need help.

Features: • Unlimited live support that works seamlessly behind existing firewalls • Screen sharing and remote control of supported devices • Unattended machine access • Intuitive touch and gesture controls • Pinch to zoom • Full keyboard functionality, including special keys (Alt, Ctrl, etc.) • 128-bit AES encryption and end-to-end user authentication • Connects over 3G/4G and Wi-Fi • Free 24/7 support

Get started quickly:

Download and install the GoToAssist app on your iPhone or iPad.
Log in with your GoToAssist account.
Tap to create a support session and then send your user an invitation to connect.

User Growth & Download Statistics

App

By:

GoTo Group, Inc.

Rating:

1.70

(26)

Version:

2.1.6 Last updated: 2026-02-06

Version code:

882117727

Creation date:

2017-06-12

Compatible devices:

Size:

32.29MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-20

Compare stats and ranking:

Ranking

# 398,951 ▼ 13,797

Other rankings

#34 in support keyword 28 ▲ 12

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

GoTo Group, Inc.

Apple Apps Store

https://apps.apple.com/us/app/gotoassist-remote-support/id1230341039

Website:

https://get.gotoassist.com

User Reviews

The GoToAssist iOS app is widely criticized for chronic login problems, stability issues, and a stale feature set. While some reviewers note it remains a useful remote-support tool when it finally loads, the experience is marred by constant sign-in failures, long load times, and sessions dropping or forcing restarts. Many reviews lament lack of updates or backward compatibility, especially around version 5 and iOS multitasking. Overall, its core function is valued, but maintenance and cross-version reliability are major recurring concerns.

Pros

Lifesaver for remote support when away from a computer.
Works as advertised and is usable to get the job done once logged in.
Valuable for mobile on-the-go support, enabling remote access when a PC isn't nearby.

Cons

Persistent login/authentication problems, including repeated sign-ins and forced restarts.
Unreliable sessions: app often hangs, spins, or requires force quitting to reach the login or keep a session.
Sign-in loops and long load times so you frequently cannot start a remote session.
Stability and performance issues during use (crashes during screen sharing, slow launches, sessions dropping).
Lack of updates and backward compatibility; version 5 compatibility issues and notable UX/UI shortcomings on iOS.

Recent reviews

They obviously don’t care about the development of this app. No decent updates in forever.

by Pi*****, 2025-03-12

They haven’t come out with a new version in YEARS! what the F!! I pay good money for this and can’t even get an app updated for performance and features. Citrix is going down