Tu Tecnico

Manage IT support tickets from anywhere. Reply to customers, assign agents, and track every ticket in real time, all from your phone.

Tu Técnico is the helpdesk platform for IT support teams and managed service providers (MSP). Available on web and mobile, it lets you manage all customer support requests in one place.

WITH THE MOBILE APP YOU CAN: • View and filter tickets by status: open, pending, resolved or closed • Reply to customer requests directly from the conversation view • Create new tickets with contact email, subject, description and priority • Add internal notes visible only to your team • Assign tickets to agents and change status with one tap • View the full ticket history for each customer • Escalate tickets to higher support levels (Level 1, 2 and 3) • Receive push notifications when new tickets arrive • Access the dashboard with real-time stats: open, resolved, unassigned and SLA at-risk tickets

FULL WEB PLATFORM: The web version at tu-tecnico.com offers a complete experience for admins and agents: inbound and outbound email account management, SLA policies, canned responses, customer self-service portal, reports, agent groups and brand customization.

FOR AGENTS AND CUSTOMERS: Agents manage the team's tickets. Customers can log in to track their own requests and receive status update notifications.

KEY FEATURES: • Multi-company support (multi-tenant) • Email account integration (IMAP/SMTP) • Customer portal with ticket tracking • Priorities: Low, Medium, High and Urgent • Dark mode and language switching • Biometric authentication (Face ID / Fingerprint) • Real-time push notifications • Available in English and Spanish

Built for IT support teams that need speed, clarity and mobility.