Reviews of Virginia Mobile ID

By: CBN Secure Technologies Inc. App

List of user reviews and ratings for Virginia Mobile ID

Total ratings

4.70 (Rating count: 15,680)

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Review summary

Most reviews describe Virginia Mobile ID as unreliable and frustrating. The biggest recurring issues are: unreliable facial recognition and scanning with little user feedback; frequent re-enrollment and data loss across sessions or after iOS updates; license/ID scanning failures and slow progress; no Apple Wallet integration despite user demand; and compatibility problems on newer iPhone models (e.g., iPhone 15 Pro, 16 Pro) and iOS versions. A minority note easy initial setup and view the app as a potential backup to a physical card, but the overall experience remains poor.

Pros

Easy initial setup.
Provides a backup/alternative to carrying a physical Virginia driver's license.

Cons

Unreliable biometric facial recognition and scanning, with frequent failures and lack of guidance during the process.
Frequent re-enrollment and data loss across sessions/devices; users report having to enroll repeatedly or lose data after updates.
License/ID scanning failures with poor camera feedback and slow progress.
No integration with Apple Wallet; users want to load the license into Wallet.
Compatibility problems on newer iPhone models/iOS versions leading to stalled setup.

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User Reviews

Recent rating average: 2.50

All time rating average: 4.70

Upgrade to see all 126 reviews

61% (77)

Date	Author	Comment
2026-07-31	Ke*****	Took ten restarts before I got through the setup.
Took ten restarts before I got through the setup.
2026-07-30	Re*****	Facial recognition blows, 2 stars because I’m not a 1 star guy
Facial recognition blows, 2 stars because I’m not a 1 star guy
2026-07-30	Mr*****	I was excited to set up this mID app for a contactless verification method I can use at the new Squirrels arena and other locations, but the setup process is getting stuck on the first step. I gave the app camera permission, but it fails to scan the barcode on my license no matter what surface I place it on or distance I hold it away.
I was excited to set up this mID app for a contactless verification method I can use at the new Squirrels arena and other locations, but the setup process is getting stuck on the first step. I gave the app camera permission, but it fails to scan the barcode on my license no matter what surface I place it on or distance I hold it away.
2026-07-28	Ka*****	ID scan stated success. Face photo stated success then bam Error Credential issues
ID scan stated success. Face photo stated success then bam Error Credential issues
2026-07-26	Da*****	Very easy to set up and convenient!
Very easy to set up and convenient!
2026-07-24	DL*****	The app is passible but it needs modernization. Native integration, the ability to open settings when printing you to connect Bluetooth, etc.—the mature qol features of a mobile app. It’s a start.
The app is passible but it needs modernization. Native integration, the ability to open settings when printing you to connect Bluetooth, etc.—the mature qol features of a mobile app. It’s a start.
2026-07-18	Do*****	Excellent
Excellent
2026-07-18	Je*****	Only valid physical credential holders can enroll. Mobile ID doesn’t replace the physical card — some contexts (e.g., law enforcement) may still require it. Not all places accepting a physical ID will accept the Mobile ID. DMV verifies your identity by cross-checking wallet-submitted info against your DMV record before issuing the Mobile ID. DMV shares your personal data with the Digital Wallet provider (e.g., Apple/Google) to enable this. The provider then stores that data under its own separate terms/privacy policy, not DMV’s. DMV can suspend, cancel, or revoke your Mobile ID anytime, without notice, for prohibited use or legal violations. DMV disclaims essentially all liability — for data interception, service interruptions, wallet provider errors, security breaches, malware transmission, etc. You must indemnify DMV (cover their legal costs/damages) for a broad list of scenarios, including third-party claims tied to your use, misuse by someone you gave access to, or even “perceived misrepresentation.” Governed by Virginia law; disputes go to Virginia Circuit Court; jury trial is waived. DMV can change these terms anytime without notice — continued use = acceptance. Areas of concern 1. One-sided liability. DMV disclaims almost all liability (breaches, interruptions, errors, malware) while requiring you to indemnify them broadly, including for third-party claims and “perceived misrepresentation” — a vague standard. 2. No-notice changes. DMV can amend terms anytime without notice; you’re bound by continued use, meaning you’d need to proactively re-check the terms yourself. 3. Data-sharing scope is broad. DMV shares your personal data with the wallet provider, and the provider’s storage/security practices are outside DMV’s control and governed by separate (provider) terms you’d need to review independently. 4. Revocation without notice. DMV can suspend/cancel/revoke your Mobile ID without notice, though this doesn’t necessarily affect your physical credential. 5. Jury trial waiver + fixed venue. You give up jury trial rights and agree disputes go only to Virginia Circuit Court. 6. Acceptance is not universal. The Mobile ID may not be accepted everywhere the physical ID is — practical reliability gap not fully spelled out. 7. “DMV is not liable to you or anyone else for any loss or injury” is an extremely broad blanket disclaimer, likely bounded by Virginia law in practice but stated with no carve-outs.
Only valid physical credential holders can enroll. Mobile ID doesn’t replace the physical card — some contexts (e.g., law enforcement) may still require it. Not all places accepting a physical ID will accept the Mobile ID. DMV verifies your identity by cross-checking wallet-submitted info against your DMV record before issuing the Mobile ID. DMV shares your personal data with the Digital Wallet provider (e.g., Apple/Google) to enable this. The provider then stores that data under its own separate terms/privacy policy, not DMV’s. DMV can suspend, cancel, or revoke your Mobile ID anytime, without notice, for prohibited use or legal violations. DMV disclaims essentially all liability — for data interception, service interruptions, wallet provider errors, security breaches, malware transmission, etc. You must indemnify DMV (cover their legal costs/damages) for a broad list of scenarios, including third-party claims tied to your use, misuse by someone you gave access to, or even “perceived misrepresentation.” Governed by Virginia law; disputes go to Virginia Circuit Court; jury trial is waived. DMV can change these terms anytime without notice — continued use = acceptance. Areas of concern 1. One-sided liability. DMV disclaims almost all liability (breaches, interruptions, errors, malware) while requiring you to indemnify them broadly, including for third-party claims and “perceived misrepresentation” — a vague standard. 2. No-notice changes. DMV can amend terms anytime without notice; you’re bound by continued use, meaning you’d need to proactively re-check the terms yourself. 3. Data-sharing scope is broad. DMV shares your personal data with the wallet provider, and the provider’s storage/security practices are outside DMV’s control and governed by separate (provider) terms you’d need to review independently. 4. Revocation without notice. DMV can suspend/cancel/revoke your Mobile ID without notice, though this doesn’t necessarily affect your physical credential. 5. Jury trial waiver + fixed venue. You give up jury trial rights and agree disputes go only to Virginia Circuit Court. 6. Acceptance is not universal. The Mobile ID may not be accepted everywhere the physical ID is — practical reliability gap not fully spelled out. 7. “DMV is not liable to you or anyone else for any loss or injury” is an extremely broad blanket disclaimer, likely bounded by Virginia law in practice but stated with no carve-outs.
2026-07-17	Ji*****	Constant error message about app needing to update mobile ID.
Constant error message about app needing to update mobile ID.
2026-07-16	hk*****	Nice app- needs apple wallet integration!
Nice app- needs apple wallet integration!