New York Mobile ID

Suddenly generated error messages after a birthday even though license is far from expiration. Self-support atrocious with error message recognition poor and AI chat all but worthless. NY State should have taken more care before choosing this third party vendor.

Nice and easy to upload your Id or dl, just don’t move the camera to much, get it done from 2nd attempt. Don’t pay attention to negative feedbacks it’s very easy to use and very helpful app, used several times, only positive emotions.

15 other states integrate with Apple Wallet for ID support. NY has this buggy mobile app that doesn’t work. The app should be abandoned in favor of Apple Wallet integration. After upgrading to a new phone, the app started silently crashing after launch. I deleted and reinstalled the app, and the first time through activation worked until the point of setting a PIN, at which point it silently returned to the beginning screen of activation again. The next two activation attempts failed with an error code but no useful explanation of what went wrong. Updated about a year later after going back to the app to see if anything had gotten better - the app kept repeating the same error message without providing any option for clearing data or doing anything useful. Had to delete and reinstall again.