Reviews of Gerbes

By: The Kroger Co.

List of user reviews and ratings for Gerbes

Total ratings

4.70 (Rating count: 2,000)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

Gerbes iOS app is praised for being easy to use, quick for ordering, and reliable for in-store pickup with friendly staff. It’s also noted for its coupon and sale features and a solid selection of organic products. However, multiple reviews highlight coupon-management woes: clipped coupons disappear, aren’t added to lists, and navigation between Coupons and Savings is confusing. Additional recurring complaints include difficulty adding items or searching, limited or shifting pickup/delivery slots, and occasional app bugs. Overall, it’s convenient when functioning but has notable reliability and coupon-organization issues.

Pros

Easy to use and quick for ordering with a smooth pickup/delivery flow
Reliable in-store pickup experience with friendly staff
Coupon and sale features are available, including clipping digital coupons
Strong selection of organic/healthy options and an overall positive store experience

Cons

Coupon management is inconsistent: clipped coupons disappear, aren’t added to shopping lists, and navigation between Coupons and Savings is confusing
Difficulties adding items or searching for items in the app; not very intuitive
Pickup/delivery time slots are limited or frequently shift/delay
Occasional app bugs and reliability issues affecting performance

Upgrade to see all 2,000 reviews

User Reviews

Recent rating average: 2.70

All time rating average: 4.70

Upgrade to see all 2,000 reviews

1% (12)

Date	Author	Comment
2026-06-04	An*****	Well done guys, you managed to screw the app up even more. Now the shopping list has no reason for the order by aisle or department or even name. What’s the point of even creating a list now!!!!!!
Well done guys, you managed to screw the app up even more. Now the shopping list has no reason for the order by aisle or department or even name. What’s the point of even creating a list now!!!!!!
2025-08-14	hi*****	Now, if you just need to check to find out if you remember to clip when you gotta go through the whole bloody list. I’m blind and this is very annoying.
Now, if you just need to check to find out if you remember to clip when you gotta go through the whole bloody list. I’m blind and this is very annoying.
2024-11-10	Ni*****	Mostly good, but sometimes buggy. Also, prone to hacking. Do not store your payment card because they will do nothing when you are hacked. If you do store a card, make sure it is a credit card and not your bank card! The credit card will at least help you with fraud, and you won’t be cleaned out. My hacker even shared his personal information. They don’t care. Hackers can also access your name, address, phone number, and the full member ID for later use.
Mostly good, but sometimes buggy. Also, prone to hacking. Do not store your payment card because they will do nothing when you are hacked. If you do store a card, make sure it is a credit card and not your bank card! The credit card will at least help you with fraud, and you won’t be cleaned out. My hacker even shared his personal information. They don’t care. Hackers can also access your name, address, phone number, and the full member ID for later use.