Food4Less

The rewards from this app are helping my family get by.

Thinking about using their online delivery? Read this first! I tried using the coupon for $30 off from a minimum purchase of $75. At the checkout screen, I confirmed that my discount was applied and was initially charged the discount price (around $40). I selected no substitutions on some items, which is normal considering some people prefer one brand over another or maybe no equivalent product exists. I received an email receipt shortly after reflecting the $40 charged. As the order proceeded, some products were out of stock, including one item I chose to have no substitutions. No big deal, right? Just skip it and subtract it from the $40. Except now since this item was being excluded from my overall order, the total price fell below the $75 threshold needed for the discount to apply. Because of this, Kroger (the parent company) charged me the full $75 order. A reasonable company would have simply subtracted this item from the total discount price ($40 - X), just like how Uber Eats already does. If I had known that Kroger wouldn’t honor this, I would have preferred for my order outright cancelled instead. Customer support was of no help; they dismissed my complaint, wouldn’t look at my email receipt, and stated under no circumstances would the discount price minus the excluded item be honored. This means that if you try using this or a similar promotion, you’re essentially gambling on your store having exactly all products in your cart (including substitutions) and your outsourced Instacart shopper not skipping any items that would result in you not meeting the threshold. Maybe your total order was $80 and one missing product costs $10. Or your total order was $100 and you’re missing a combination of items totaling $30. Guess what? You’re going to be charged the FULL amount! Do yourself a favor, use Uber Eats instead. They honor their total discount price and have better coupons with lower maximum thresholds from time to time. Don’t give this company your time or money! Note: Kroger owns Ralphs and Food4Less