Reviews of Florida Blue

By: Blue Cross and Blue Shield of Florida, Inc.

List of user reviews and ratings for Florida Blue

Total ratings

4.80 (Rating count: 31,886)

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Review summary

User reviews largely describe the Florida Blue iPhone app as unusable. Recurrent login/authentication problems (Continue button hidden/off-screen, identity verification failures, password issues) block access. The app frequently crashes, especially when downloading PDFs or viewing insurance cards. Provider search and filtering often don’t work, and billing/claims info is hard to access without downloading PDFs. Customer support is often unavailable or unhelpful. Many users feel the app is outdated compared with modern standards. Overall, the app fails to deliver reliable access to benefits and information, prompting many to rely on the website or avoid the app entirely.

Pros

Some reviewers express trust in Florida Blue as an insurer and mention a long-standing relationship (e.g., 'best health insurance ever' and seven years).
Several users still rely on Florida Blue for coverage, indicating perceived value of the insurer outside the app context.

Cons

Login/authentication problems: Continue button often hidden or off-screen, identity verification failures, and password issues blocking access.
App frequently crashes, especially when downloading PDFs or viewing insurance cards, resulting in blank PDFs.
Provider search and filters are broken; results are not refreshed, missing providers, and navigation is hard.
Customer support is hard to reach or unhelpful, with long wait times.
Billing/claims access is non-intuitive and requires downloading PDFs for details; information is hard to interpret.

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User Reviews

Recent rating average: 2.00

All time rating average: 4.80

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69% (35)

Date	Author	Comment
2026-05-29	Ca*****	Excelente
Excelente
2026-04-28	To*****	As another commenter stated over 2 months ago there is an issue with the continue button disappearing below the screen view. So I can’t get logged in because I can’t accept the new terms and conditions. These guys are so concerned about their legal stuff that they’re keeping policy holders from accessing their account. Always been a lot of frustration dealing with this company.
As another commenter stated over 2 months ago there is an issue with the continue button disappearing below the screen view. So I can’t get logged in because I can’t accept the new terms and conditions. These guys are so concerned about their legal stuff that they’re keeping policy holders from accessing their account. Always been a lot of frustration dealing with this company.
2026-04-21	Me*****	If you somehow manage to create an account (because it will try to refuse every password you try depute following the strict rules in creating one, then it wants you to create security questions. So you carefully read the strict rules for security questions, obtain green check marks next to each one and it still denies them. If you manage to skip past them because it won’t let you actually create them, it says it needs to verify you. At this point, it finally gets honest and just says it cannot access that function. So now I have a useless app, no real idea of what my benefits are or access to a provider list. Avoid the app and the insurance. If they are this inept with the website you need to use, how bad are they at the actual care and coverage? I was signed up for this at work. I’ll be seeing if it can be changed to anything else.
If you somehow manage to create an account (because it will try to refuse every password you try depute following the strict rules in creating one, then it wants you to create security questions. So you carefully read the strict rules for security questions, obtain green check marks next to each one and it still denies them. If you manage to skip past them because it won’t let you actually create them, it says it needs to verify you. At this point, it finally gets honest and just says it cannot access that function. So now I have a useless app, no real idea of what my benefits are or access to a provider list. Avoid the app and the insurance. If they are this inept with the website you need to use, how bad are they at the actual care and coverage? I was signed up for this at work. I’ll be seeing if it can be changed to anything else.
2026-04-18	Ev*****	When viewing claims the filtering doesn’t work and I can’t view or download the PDF version of claims.
When viewing claims the filtering doesn’t work and I can’t view or download the PDF version of claims.
2026-04-11	sa*****	Really frustrating to use. The app crashes all the time. PDFs download blank, you can never log in, and there is no support beyond calling if you can’t access the app for messaging. FL Blue, PLEASE fix this app, please invest more in it so it’s usable.
Really frustrating to use. The app crashes all the time. PDFs download blank, you can never log in, and there is no support beyond calling if you can’t access the app for messaging. FL Blue, PLEASE fix this app, please invest more in it so it’s usable.
2026-04-02	FL*****	The search tool doesn't work when looking for a provider
The search tool doesn't work when looking for a provider
2026-04-01	hu*****	Ever since the last update any time I try to download my insurance card the app crashes and closes. Please fix it asap.
Ever since the last update any time I try to download my insurance card the app crashes and closes. Please fix it asap.
2026-03-25	Me*****	I’m so fed up with Florida blue. I have NEVER been able to log in via app nor website. Absolute garbage. Cant even get the either to load a single screen.
I’m so fed up with Florida blue. I have NEVER been able to log in via app nor website. Absolute garbage. Cant even get the either to load a single screen.
2026-03-24	Lu*****	Finding billing and payment history is not intuitive and once you do, it doesn’t give you much useful info unless you download the PDF. But when I try to download it, the app crashes
Finding billing and payment history is not intuitive and once you do, it doesn’t give you much useful info unless you download the PDF. But when I try to download it, the app crashes
2026-03-17	Be*****	I log into the website with my username, but the app asks for my email address. Apparently my email has a different password which I can't find, nor have I received the password reset request. I can't use it if I can't access it. 🫩
I log into the website with my username, but the app asks for my email address. Apparently my email has a different password which I can't find, nor have I received the password reset request. I can't use it if I can't access it. 🫩