Chicago Works: 311 Reporter

Name: Chicago Works: 311 Reporter
Rating: 2.1 (14 reviews)
Author: 2pensmedia Inc.

By: 2pensmedia Inc.

Report Potholes, Strays & More

Features & Capabilities

Found a pothole this morning? Snap it. Chicago Works files it with 311, tags your ward, and shows you when it's fixed. Free. Used by 20,000+ neighbors since 2012.

Chicago Works: Report 311 Issues Instantly Chicago Works is the fastest way to report 311 issues straight from your iPhone. Snap a photo, tap submit, and we file your request with the City of Chicago — no phone calls, no sign-ups, no fuss.

Why Chicagoans Use It • Trusted since 2012: Featured in the Chicago Tribune, CBS 2, WBEZ, Chicago Reader, and the Lincoln Park Patch. • Community-Powered: Join 20,000+ neighbors already reporting across every ward in the city. • Free to Use: Completely free, with an optional upgrade to remove ads.

What You Can Report We support more than 50 service categories, including: • Infrastructure: Potholes, broken streetlights, water leaks, sewer issues. • Sanitation: Missed garbage pickups, trash cart issues, dumpsters, street cleaning complaints. • Maintenance: Fallen trees, graffiti, rodent baiting, snow-uncleared sidewalks. • Public Safety & Others: Stray animals, pet wellness checks, abandoned vehicles, cab complaints, and aircraft noise.

Three Taps to a Cleaner Chicago

Snap a photo: Photo-backed tickets are proven to be taken more seriously.
Pick the issue: Choose from over 50 categories across Animal Care, Streets, Water, Aviation, Business Affairs, and more.
Submit and track: We file directly with the city’s Open311 system and show you the exact status of your request—open, in progress, or closed.

Built for Chicago • GPS Auto-Detect: Automatically identifies your location and the correct ward for your issue. • Precision Control: Need to be exact? Drag the pin to adjust the location manually. • Service Tracker: View real-time status updates from the City of Chicago’s official system. • Offline-First: No signal? Start a report anyway. The app syncs your request automatically when you’re back online.

Privacy First Your email and address never leave the 311 flow. Nothing is sold, and nothing is shared outside of your request. Read our full policy at http://www.chicagoworksapp.com/Privacy-Policy.html.

Important Note: Chicago Works is an independent app that utilizes the City of Chicago's official Open311 framework. It is not affiliated with the City of Chicago. Built by 2Pens Media Inc., based in Chicago.

Report something today. Chicago runs better when you help run it.

User Growth & Download Statistics

App

By:

2pensmedia Inc.

Rating:

2.10

(14)

Version:

4.1 Last updated: 2026-05-31

Version code:

886345519

Creation date:

2010-08-28

Compatible devices:

Size:

58.10MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 467,975 ▼ 3,402

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

2pensmedia Inc.

Apple Apps Store

https://apps.apple.com/us/app/chicago-works-311-reporter/id385798918

Website:

http://www.chicagoworksapp.com/

User Reviews

Reviews show the Chicago Works: 311 Reporter app is frequently unreliable and hard to use. Many users can’t submit reports due to loading errors or timeouts, and some reports never reach city systems. The app is described as outdated and superseded by CHI311, with guidance to switch to the newer app. When it does work, it can yield quick city action, but overall reliability and tracking remain major concerns.

Pros

When it works, submissions can lead to quick city action (e.g., a branch removal the next day).
Initial submissions have worked for some users, showing the core idea can function.
The concept of a city problem-reporting app is useful for residents.
Some users report that a reinstall can resolve hanging issues, indicating a path to stabilization.

Cons

Frequent submission failures and loading errors (endless 'Loading Services…', timeouts, and generic errors).
The app is old and no longer supported; a newer CHI311 app exists and should be used instead.
Poor usability and navigation (no search bar, unclear categories, hard to enter data).
Reports are not consistently tracked or visible to the city (missing records, lack of status updates).
Specific technical errors (e.g., '302 missing or invalid API key') indicate underlying instability.

Recent reviews

I was wondering if this App was effective, I had a large branch that fell off my tree near the sidewalk. So I requested that it be removed. There was not a branch removal option, but a tree removal option, so I requested under that option which indicated that it was up to 56 days for a “Tree Removal”. I didn't think it would be reviewed quickly and it was. The next day the large branch was removed.

by sa*****, 2023-07-10

Reports never submit. No search bar have to scroll through options that are not what I need. Was looking to report a slumlord but they never received any of the complaints I made so they are still taking advantage of ppl.