CHI311

Name: CHI311
Rating: 2.5 (239 reviews)
Author: City of Chicago

By: City of Chicago App

Chicago City Services, 311

Overview

Version:

3.1.1

Last updated: 2026-04-22

Ranking

#137,055 ▼ 627

Overall

Features & Capabilities

CHI311 is the official Chicago 311 app that connects residents and businesses to city services. Quickly submit non-emergency requests, track progress, and receive real-time updates on the go.

Features include creating service requests, checking status and estimated resolution times, attaching photos, mapping locations, creating an account to track requests, and accessing knowledge articles. City services supported range from potholes and streetlight repairs to graffiti removal and more. Built with Chicagoans, for Chicagoans!

User Growth & Download Statistics

App Navigation & Mapping Task Management Data

By:

City of Chicago

Rating:

2.50

(239)

Version:

3.1.1 Last updated: 2026-04-22

Version code:

884733829

Creation date:

2018-12-18

Compatible devices:

Size:

28.74MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-18

Compare stats and ranking:

Ranking

# 137,055 ▼ 627

Other platforms

CHI311 (v4.8)

96,121 2.08

(494)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

City of Chicago

Apple Apps Store

https://apps.apple.com/us/app/chi311/id1441580123

User Reviews

The CHI311 app aims to centralize city service requests and engage residents, but users report pervasive instability and usability problems. Core issues include crashes on launch, submission errors that prevent creating requests, and login/registration failures. Photo uploads are blocked by file-size limits or generic errors, and updates or support appear slow or absent, leaving many issues unresolved. While the concept of a single reporting channel is valued, the app's reliability and performance must improve for users to consistently submit requests and track progress.

Pros

Centralizes and digitizes city requests, which is helpful and promotes community engagement.
The app is intended to be a great tool for requesting city services.

Cons

Frequent crashes and instability on launch or during use.
Inability to submit requests due to errors (e.g., 'Request Create Error') and submission failures.
Login/registration/verification problems, including multiple accounts, password issues, and dead verification links.
Photo attachments blocked by file-size limits or generic upload errors.
Perceived neglect and slow or absent updates/support of the app.

Recent reviews

I have been using this apps for past couple of years and have found it useful. There are picture uploads features. Whenever I have submitted an issue it’s has been worked on. It’s works well as you report it they work and will notify you once it gets resolved.