NYC 311

Name: NYC 311
Rating: 3.1 (418 reviews)
Author: Department of Information Technology And Telecomm

By: Department of Information Technology And Telecomm

Utilities

Features & Capabilities

The NYC311 App is your on-the-go, one-stop shop for New York City government services.

Stay in the know by checking daily statuses for Alternate Side Parking, trash collection, and schools, with notifications when schedules change. Report issues with Service Requests, track ongoing requests, and connect with NYC311 Online and Text for easy access to city services.

User Growth & Download Statistics

App Task Management Communication Data

By:

Department of Information Technology And Telecomm

Rating:

3.10

(418) 5 new ratings

Version:

5.22.0 Last updated: 2026-06-11

Version code:

886581797

Creation date:

2009-08-12

Compatible devices:

Size:

101.17MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-27

Compare stats and ranking:

Ranking

# 100,931 ▲ 54

For Developers

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Contact the developer

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Developed by:

Department of Information Technology And Telecomm

Apple Apps Store

https://apps.apple.com/us/app/nyc-311/id324897619

Website:

http://www.nyc.gov/html/misc/html/311/html/311_app_faq.shtml

User Reviews

Users largely dislike the app’s workflow: it often redirects to the NYC DOT/311 website and blocks in-app complaint submissions. Address inputs and map-based location reporting are unreliable, with many areas requiring manual entry. Tickets frequently close without resolution, leaving issues unaddressed. The user experience is generally seen as not very user-friendly. On the plus side, parking-violation reporting is noted as effective, and some reviews praise the category structure and the ability to attach photos and location data.

Pros

Parking-violation reporting is noted as effective.
Categories are well-structured with good information and the option to attach photos/location data.
Some users find the app straightforward to use for certain tasks.

Cons

In-app submission often redirects to the NYC DOT/311 website, making filing a complaint difficult or impossible within the app.
Address inputs and map/location reporting are unreliable, with many areas requiring manual entry or certain locations being hard to locate.
Tickets frequently close without resolution, leaving issues unaddressed.
General usability is criticized as not user-friendly or awkward to use.

Recent reviews

This doesn’t work at all.

by B.*****, 2026-06-21

I want to report a pothole. Why can’t I just take a picture and give you the pothole address? Instead, you ask me my home address, my email, my phone number. That’s too much and no one has the patience to fill out. A pothole is a pothole, it doesn’t matter who report it. All you need is a picture and location. Please make it simpler. The pothole in my neighborhood has been there for 2 months and no one is bothering to take a look. Even the traffic police, the one who gives parking ticket didn’t do anything. What a shame.