NYC 311

Name: NYC 311
Rating: 3.1 (422 reviews)
Author: Department of Information Technology And Telecomm

By: Department of Information Technology And Telecomm App

Utilities

Overview

Version:

5.23.1

Last updated: 2026-07-30

Ranking

#90,960 ▲ 1,245

Overall

Features & Capabilities

The NYC311 App is your on-the-go, one-stop shop for New York City government services.

Stay in the know by checking daily statuses for Alternate Side Parking, trash collection, and schools, with notifications when schedules change. Report issues with Service Requests, track ongoing requests, and connect with NYC311 Online and Text for easy access to city services.

User Growth & Download Statistics

App Task Management Communication Data

By:

Department of Information Technology And Telecomm

Rating:

3.10

(422) 0.10

Version:

5.23.1 Last updated: 2026-07-30

Version code:

889031311

Creation date:

2009-08-12

Compatible devices:

Size:

101.22MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-07

Compare stats and ranking:

Ranking

# 90,960 ▲ 1,245

For Developers

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Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Department of Information Technology And Telecomm

Apple Apps Store

https://apps.apple.com/us/app/nyc-311/id324897619

Website:

http://www.nyc.gov/html/misc/html/311/html/311_app_faq.shtml

User Reviews

Users largely dislike the app’s workflow: it often redirects to the NYC DOT/311 website and blocks in-app complaint submissions. Address inputs and map-based location reporting are unreliable, with many areas requiring manual entry. Tickets frequently close without resolution, leaving issues unaddressed. The user experience is generally seen as not very user-friendly. On the plus side, parking-violation reporting is noted as effective, and some reviews praise the category structure and the ability to attach photos and location data.

Pros

Parking-violation reporting is noted as effective.
Categories are well-structured with good information and the option to attach photos/location data.
Some users find the app straightforward to use for certain tasks.

Cons

In-app submission often redirects to the NYC DOT/311 website, making filing a complaint difficult or impossible within the app.
Address inputs and map/location reporting are unreliable, with many areas requiring manual entry or certain locations being hard to locate.
Tickets frequently close without resolution, leaving issues unaddressed.
General usability is criticized as not user-friendly or awkward to use.

Recent reviews

This app is great but you have to know there is going to be a delay in response, it’s for non emergencies only, the operator will get to you soon and it might be a couple hours, I have a noisy upstairs neighbor who stomps and bangs on my ceiling and I use this app and eventually the cops come and they confront them, eventually they stop their behavior, but it will take a couple hours before the operator calls you, have patience! Operators overworked and so are the officers!