SF311

Name: SF311
Author: San Francisco 311

By: San Francisco 311 App

Utilities

Overview

Apple Apps Store

Version:

7.1.6

Last updated: 2026-08-06

Ranking

#2,179,583 ▼ 1,968,299

Overall

Features & Capabilities

The Convenience of an App. The Support of a Real Person. Report potholes, graffiti, broken streetlights, and other non-emergency issues in San Francisco in seconds. Add a photo, and the app suggests the right category and fills in details like vehicle license plates, saving you time. Your report goes straight to the City departments for resolution.

Built for Everyone Professionally translated by native speakers in English, Traditional Chinese, Spanish, Filipino, and Vietnamese. Meets WCAG accessibility standards.

Never Alone Questions about your report or need to flag something the app doesn’t cover? Dial 311 from within San Francisco to speak with a real SF311 representative.

User Growth & Download Statistics

App

By:

San Francisco 311

Version:

7.1.6 Last updated: 2026-08-06

Version code:

889296702

Creation date:

2013-07-23

Compatible devices:

Size:

12.14MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-09

Compare stats and ranking:

Ranking

# 2,179,583 ▼ 1,968,299

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

San Francisco 311

Apple Apps Store

https://apps.apple.com/us/app/sf311/id666635420

Website:

http://sf311.org/mobile

User Reviews

Pros: easy, quick reporting; lightweight; supports civic engagement with data that can hold the city accountable; some reports do get addressed. Cons: reliability issues (crashes, errors); lack of follow-through with many submissions; location/address entry problems; inconsistent open/closed status and disappearing reports; limited options to update or cancel existing requests. Overall, the app is useful for reporting issues, but reliability and city follow-through are the major recurring drawbacks.

Pros

Easy to use and quick to file reports (takes seconds).
Lightweight app (~25 MB) with a simple workflow.
Supports citizen reporting to help keep San Francisco streets cleaner and provides data that can be used to hold the city accountable.
Some reports are actually addressed, showing the app can lead to action in some cases.

Cons

Frequent reliability issues and crashes (including after iOS updates) and errors like 401.
Little to no follow-through: many submissions see no action, long delays, or are closed without resolution.
Location/address entry bugs: map-based selection often registers the wrong address or fails to capture the location accurately.
Open vs closed status is inconsistently displayed and some reports disappear from the list, making it hard to track progress.
Limited ability to update, cancel, or manage existing requests from within the app (no convenient edit/cancel flow).

Recent reviews

So far I’ve had a positive experience with getting responses for the problems I have reported on the app however sometimes there is a response in a few hours and other times it can take days. There needs to be more city employees to respond to the high demand. Also I notice there is a much faster response in rich neighborhoods versus poorer ones. That’s not right since every resident deserves fair and equal access to city resources

by Sa*****, 2026-07-07

Not sure why it doesn’t work. Can you let me know what’s wrong? Gives a message “There was an error getting the data: Response not successful: Received status code 401” Please help. It would be more convenient to use this than on the website