OAK 311

Name: OAK 311
Rating: 4.4 (656 reviews)
Author: City of Oakland

By: City of Oakland

Utilities

Features & Capabilities

OAK 311 streamlines civic engagement for Oakland residents. Quickly report non-emergency issues like potholes, graffiti, or damaged sidewalks, attach photos, and specify the exact location with GPS or manual adjustments. Submissions route directly to the appropriate city department, and you’ll be notified when action is taken.

Users can comment on and follow issues reported by others, and the app also helps you connect with the City of Oakland on social media, view the latest news, and check upcoming events. OAK 311 makes it easier to reach city services from anywhere.

User Growth & Download Statistics

App Community Data News & Magazines Social Media

By:

City of Oakland

Rating:

4.40

(656) 3 new ratings

Version:

6.5.0 Last updated: 2026-05-21

Version code:

885945096

Creation date:

2017-11-21

Compatible devices:

Size:

141.96MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-13

Compare stats and ranking:

Ranking

# 71,774 ▼ 35

Other platforms

OAK 311 (v7.8.1)

13,616 4.35

(139)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

City of Oakland

Apple Apps Store

https://apps.apple.com/us/app/oak-311/id1316091489

Website:

http://www2.oaklandnet.com

User Reviews

Overall, users value anonymous, convenient reporting and occasional prompt action, but face frequent slow response times, usability issues, location inaccuracies, and difficulties closing cases. The app is helpful when it works, especially for dumping-related issues, yet reliability and maintenance gaps undermine consistent user experience.

Pros

Convenient to report issues and can be used anonymously.
Reports are often handled or resolved by the city.
App is helpful for tracking Oakland street challenges and provides a sense of progress.
Some issue types (e.g., illegal dumping) can get relatively quick responses when location is accurate.

Cons

Slow response times and backlogs; many issues take weeks or months to be addressed.
Poor app usability and navigation; confusing flow, unnecessary questions, and not user-friendly for the elderly.
Location and map problems (city boundary misidentification, autofill errors, map crashes) affecting report accuracy.
Difficulty closing or updating cases; duplicates and cases closed without resolution present in reviews.
Outdated maintenance of the app and assets; perceived lack of ongoing updates.

Recent reviews

Bravo 311, I’ve submitted scores of times and ALL were eventually handled, a minor few lengthy responses, some seemed overnight 👏🏾👏🏾👏🏾!!! We have a ways to go to curb the illegal behavior, BUT having 311 has been a mental and visual remedy to the POS’, that scoff at our laws and abandon or dump illegally. YOU ARE APPRECIATED