Houston 311

Name: Houston 311
Rating: 4.3 (543 reviews)
Author: City of Houston

By: City of Houston App

Utilities

Overview

Version:

5.11.0

Last updated: 2023-03-15

Ranking

#79,203 ▼ 1,874

Overall

Features & Capabilities

Houston 311 helps you report city issues on the go. The extension uses GPS to identify your location and lets you snap photos to attach to service requests.

Reports are automatically submitted to Houston's 311 system and routed to the appropriate city departments for faster resolutions.

User Growth & Download Statistics

App Navigation & Mapping Privacy & Security Communication

By:

City of Houston

Rating:

4.30

(543) 2 new ratings

Version:

5.11.0 Last updated: 2023-03-15

Version code:

855537480

Creation date:

2012-11-17

Compatible devices:

Size:

43.58MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-19

Compare stats and ranking:

Ranking

# 79,203 ▼ 1,874

Other platforms

Houston 311 (v7.10.1)

45,074 4.21

(221)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

City of Houston

Apple Apps Store

https://apps.apple.com/us/app/houston-311/id572912099

User Reviews

Users praise Houston 311 for easy issue submission, map-based reporting, and a broad feature set. However, recurring connection errors, failed or blocked submissions, and premature closing of requests are common. UI changes and navigation issues reduce usability, and some features like photo uploads are unreliable. Overall, the app shows potential but remains unstable in practice.

Pros

Easy submission of issues and easy to track progress with status updates.
Map-based reporting and strong GIS capabilities (pin/drop locations and photos).
Wide range of services/tools integrated into the app; maps work well.

Cons

Frequent connection errors and instability hinder submissions.
Inability to submit reports or upload photos; errors persist; drafts saved.
Submitted requests are closed without action or never reach the city.
UI/UX changes broke usability; app became harder to use.
Clunky navigation and reliance on external sites; not mobile-friendly.

Recent reviews

I try to write up neighborhood problems and it crashes or it won’t have a category for me to report on. But it used to work great a couple years ago.

by Ra*****, 2026-06-08

I have requested a new recycle bin like 8 times in this app- the lid on mine is missing because it broke off in the truck. Now every other week you get a bin full of wet cardboard at the curb. Do better.