Dallas 311

Name: Dallas 311
Rating: 2 (118 reviews)
Author: City of Dallas TX

By: City of Dallas TX

Utilities

Features & Capabilities

Dallas 311 is the official city service extension that lets you quickly submit and track service requests from your device. Start new reports and monitor progress in one place.

Report potholes, trash collection issues, illegal parking, and code compliance matters, and receive real-time alerts from the City of Dallas.

User Growth & Download Statistics

App Task Management Data Communication

By:

City of Dallas TX

Rating:

2.00

(118) 2 new ratings

Version:

10.0.6 Last updated: 2026-04-27

Version code:

884879704

Creation date:

2013-09-05

Compatible devices:

Size:

43.80MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-14

Compare stats and ranking:

Ranking

# 193,371 ▲ 1,027

Other platforms

Dallas 311 (v10.0.6)

55,402 2.85

(241)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

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Developed by:

City of Dallas TX

Apple Apps Store

https://apps.apple.com/us/app/dallas-311/id692902088

User Reviews

Users consistently report that Dallas 311 is difficult to use due to frequent crashes, submission errors, and unreliable location features. While some appreciate having a mobile way to report issues and view existing requests, the app often becomes unresponsive, shows 'service unreachable' messages, and struggles with map-based address selection. Performance issues and device-specific problems dominate reviews, leading many to prefer calling or using the website instead.

Pros

Convenient mobile reporting of issues while on the go.
Ability to view a list and map of existing/submitted requests to avoid duplicates.
The concept of a Dallas 311 app as a channel for city services is appreciated.

Cons

Crashes or freezes when trying to submit a report.
Submission errors and 'service unreachable' messages prevent requests from being saved.
Map/address selection is inaccurate or difficult to use; addresses often invalid.
App is extremely slow and frequently unresponsive or shows blank screens.
Device-specific problems (e.g., iPad login issues) and image size/upload problems.

Recent reviews

Nearly every time I try to submit a new request within the app it gets hung up or just has a blank screen or something. Seriously I have not been able to submit a request through this app in the last year. The user experience is fine and is functional and theoretically would be a good app if it actually worked. However, given it is run by local city government, I’m not surprised. So I will call instead, defeating the purpose of this app.

by tr*****, 2026-06-03

Every time I try to submit a new service request the app screen goes white and I can’t navigate any further to complete my request. This app needs immediate attention.