Philly 311

Name: Philly 311
Rating: 2.2 (118 reviews)
Author: City of Philadelphia

By: City of Philadelphia

Productivity

Features & Capabilities

Philly 311 is a productivity extension that lets you submit service requests—like potholes, noise complaints, and dangerous conditions—directly to your local government. Each request is automatically routed to the right department, helping ensure fast, accurate responses and keeping you informed with status updates.

It simplifies civic engagement by providing notifications when issues are resolved, so you stay in the loop and city services improve based on real citizen input.

User Growth & Download Statistics

App Communication Task Management

By:

City of Philadelphia

Rating:

2.20

(118)

Version:

4.6.1 Last updated: 2024-07-31

Version code:

867872689

Creation date:

2012-06-07

Compatible devices:

Size:

24.92MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 186,210 ▼ 174

Other platforms

Philly 311 (v4.6.5)

56,941 2.48

(344)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

City of Philadelphia

Apple Apps Store

https://apps.apple.com/us/app/philly-311/id533292779

Website:

http://www.publicstuff.com

User Reviews

Overall, Philly 311 is valued as a direct, on-the-go way to report city issues and connect with officials, and is viewed as a faster alternative to phone calls. However, many users report the app is frequently unusable due to crashes and slow performance, persistent login and verification problems, broken photo attachments, poor in-app status updates, and inaccurate geolocation. The top requests are stability, reliable login, smooth media submission, in-app progress tracking, and correct geolocation.

Pros

Provides a direct channel to report city issues to the city, often faster than calling 311.
Useful as a mobile on-the-go reporting tool that complements other submission methods.
Conceptually strong as a city service app that connects residents with officials.

Cons

App crashes, freezes, or fails to load, making it unusable.
Persistent login/account problems, including verification emails and password reset failures.
Inconsistent or failing photo attachments when submitting issues.
Status updates on requests are not reliably shown in-app and updates often come via email instead.
Geolocation and mapping issues: requests appear far from home, only accepts exact addresses, or fails to locate nearby issues.

Recent reviews

If you use request does not work if you use map next to you does not work if use pictures it does not work

by re*****, 2026-05-21

I can log into my account on any computer but not the app. When I enter my info on the app and try to sign in, an “Okay” pops up but I’m still unable to access my account.