Features & Capabilities

The State Farm app lets you manage policies and other products, file and track claims, request roadside assistance, and view your insurance card. Drive Safe & Save features are moving into the app, with notifications for enrolled users when it’s time to access Drive Safe details and no loss of existing Drive Safe data.

Additional benefits include Apple Pay bill payments, adding the insurance card to Apple Wallet, biometric login (Touch ID/Face ID) or PIN, Siri shortcuts, in-app messaging, and quick access to policy details and other State Farm products.

User Growth & Download Statistics

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
State Farm Mutual Automobile Insurance Company
Apple Apps Store
https://apps.apple.com/us/app/state-farm/id318142137

User Reviews

Many users praise the State Farm app for saving time and ease of use, and report helpful, responsive support. However, recurring complaints focus on login/authentication friction, compatibility with older devices, Drive Safe & Save scoring and privacy concerns, and problematic claims processing. UI glitches and features like autopay and digital cards are repeatedly mentioned as weak points. Overall sentiment is mixed: the app is valuable for convenience and service, but stability, privacy, and compatibility issues appear across multiple reviews.
Pros
  • Time-saving and easy to use for managing accounts and tasks without needing to call or email.
  • Helpful and responsive customer service and agents.
  • Generally reliable insurance experience with proactive updates and support.
Cons
  • Frequent login and sign-in problems (password issues, verification codes, account creation failures, passkeys not supported).
  • Incompatibility with older iPhone models / iOS versions, with some users unable to upgrade or access the app.
  • Drive Safe & Save scoring is overly aggressive and privacy-heavy (constant location usage and sensor-based scoring).
  • Claims process is buggy or unclear (difficulty submitting claims, imprecise estimates, missing preferred repair shops).
  • UI/UX instability and navigation issues (white screens, hard-to-find digital insurance cards, broken autopay, limited in-app feedback).
Recent reviews
Car was rear ended and we were found not liable, yet 10 days later the car still has a loan against it and State Farm will not pay for it and no one will answer their phone and we need a new vehicle but can’t get one because State Farm is dragging their feet not happy
by Bu*****, 2026-05-16

The plug for auto insurance
by Ko*****, 2026-05-14

Unable to get in most of the time, and when I do not an easy app to use.
by No*****, 2026-05-13
View all user reviews ›

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