MyNYCERS

Name: MyNYCERS
Rating: 2.2 (144 reviews)
Author: New York City Employee Retirement System

By: New York City Employee Retirement System

Finance

Features & Capabilities

MyNYCERS is a secure Chrome extension that streamlines access to NYCERS documents and appointment management.

View select documents (1099-R statements, option election letters, pensioner award letters) and easily schedule, reschedule, or cancel appointments—all from one convenient interface.

User Growth & Download Statistics

App Data Task Management Calendar Privacy & Security

By:

New York City Employee Retirement System

Rating:

2.20

(144) 0.10

Version:

1.0.63 Last updated: 2026-05-05

Version code:

885038383

Creation date:

2020-07-01

Compatible devices:

Size:

59.18MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-07

Compare stats and ranking:

Ranking

# 172,485 ▲ 4,571

Other platforms

MyNYCERS (v1.0.64)

80,554 3.31

(295)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

New York City Employee Retirement System

Apple Apps Store

https://apps.apple.com/us/app/mynycers/id1511060281

User Reviews

Overall, users say the app is unreliable. The top recurring issues are login problems (wrong credentials, MFA/OTP failures, lockouts), password reset emails not arriving, and general crashes/bugs. Data access often fails, with errors instructing users to contact NYCERS and long support delays. While a few reviews note that online tasks and pension information can be accessed without mailing forms, reliability problems dominate the user experience.

Pros

Allows completing pension-related tasks online without mailing forms once signed in.
Provides access to pension information digitally (e.g., viewing statements and documents).
Some users report that when it works, the app gives a sense of security and enables self-service.

Cons

Frequent login/authentication problems (incorrect passwords, lockouts, and 'too many attempts' errors).
Password reset emails/links often don't arrive or the reset flow fails.
Multi-factor authentication/OTP is not working across devices (MFA/OTP errors).
App crashes, freezes, and various bugs that generate error messages.
Data access issues after login (unable to view information) and onboarding/registration problems with slow or unavailable support.

Recent reviews

The application for the the retirement system for employees of the City of New York is an embarrassment to New York City. There’s no app preferences available and it’s glitchy AF! And what happened to dark mode?! It’s like somebody wrote this program on a 5.5” floppy disk and the city is just too cheap to upgrade. I pay way too much in taxes and they can’t even provide a decent app. SMH.

by So*****, 2026-05-08

MyNYCERS REALLY NEED TO GET IT TOGETHER WITH THIS APP IF YOU FORGET YOUR NAME OR PASSWORD YOU TRY TO RESET IT IT WON’T LET YOU RESET IT AND THEN SAYS ERROR TRY AGAIN AND IT’S REALLY A SHAME THAT THAT PEOPLE HAVE TO GO THROUGH THIS WITH THIS APP MYNYCERS THE COMPANY REALLY NEED TO INVEST IN THE BETTER APP. IT’S RIDICULOUS. WHAT YOU HAVE TO GO THROUGH.