Reviews of Zendesk Support

By: Zendesk Mobile

List of user reviews and ratings for Zendesk Support

Total ratings

3.08 (Rating count: 7,772)

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Review summary

Users praise mobile usability and usefulness for ticket handling, and note the support team is responsive. However, the most common issues are login/authentication problems, unreliable or removed notifications after updates, and instability/ crashes post-update. Feature gaps in-app (e.g., copy icon, side conversations, talk-to-text, updating requester emails) are also frequently mentioned.

Pros

Functional and user-friendly on mobile.
Very useful for answering tickets while on the go.
Support team is responsive and communicates back to users.

Cons

Frequent login/authentication problems (can't sign in or verification codes not received).
Notifications stop working or were removed after updates.
App becomes unresponsive or crashes after updates.
Missing in-app features (copy icon on subject details; side conversations; talk-to-text; updating a requester email).

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User Reviews

Recent rating average: 3.00

All time rating average: 3.08

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3% (30)

Date	Author	Comment
2026-06-05	He*****	It is a great place to get setup with your business
It is a great place to get setup with your business
2026-06-01	Ty*****	Not great, but usable. Notifications only come through when the phone is unlocked. It could be a ticket from 15 minutes ago, but only comes through once I unlock the phone. Have been told it's because zendesk devs have not optimized for Google's FCM. Need notifications to come through as soon as a ticket is in, not an hour later when I unlock my phone.
Not great, but usable. Notifications only come through when the phone is unlocked. It could be a ticket from 15 minutes ago, but only comes through once I unlock the phone. Have been told it's because zendesk devs have not optimized for Google's FCM. Need notifications to come through as soon as a ticket is in, not an hour later when I unlock my phone.
2026-05-22	Ro*****	de la noche a la mañana, ya no deja iniciar sesión con error "not found"....
de la noche a la mañana, ya no deja iniciar sesión con error "not found"....