Zendesk Chat

Name: Zendesk Chat
Rating: 3.32 (4495 reviews)
Author: Zendesk Mobile

By: Zendesk Mobile

Strike up a conversation. Chat with your visitors and deliver support on the go.

Features & Capabilities

Zendesk Chat is a trusted live chat software used by enterprises and small businesses worldwide to enhance customer support. With its mobile app, users can manage, monitor, and reply to visitor conversations from anywhere, ensuring seamless communication beyond the desktop.

Key features include real-time visitor monitoring, access to chat history and recent page views, push notifications for incoming chats, agent-to-agent collaboration, and convenient shortcuts to improve response time. The app syncs effortlessly with the online dashboard, allowing agents to continue conversations without interruption. Over 200,000 websites utilize Zendesk Chat to improve engagement and increase purchase likelihood by reaching out directly to visitors.

User Growth & Download Statistics

App Communication

By:

Downloads:

Rating:

Version:

1.26.0 Last updated: 2026-05-11

Version code:

1753339167

Creation date:

2013-06-25

Publisher country:

Permissions:

android.permission.READ_MEDIA_AUDIO High risk
android.permission.FOREGROUND_SERVICE_REMOTE_MESSAGING Moderate risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.ACCESS_WIFI_STATE Low risk
android.permission.FOREGROUND_SERVICE Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.RECEIVE_BOOT_COMPLETED Low risk
android.permission.WAKE_LOCK Low risk
com.google.android.c2dm.permission.RECEIVE Low risk

Size:

9.97MB

Email:

ch*****@zendesk.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-15

Compare stats and ranking:

Ranking

# 106,516 ▲ 878

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Zendesk Mobile

Google Play Store

https://play.google.com/store/apps/details?id=com.zopim.android

Email:

ch*****@zendesk.com

Website:

https://www.zopim.com?utm_campaign=Android&utm_source=GooglePlayStoreListing&utm_medium=referral

User Reviews

Android users praise Zendesk Chat for helping manage customer conversations and for overall good UX, with several noting it's excellent for business use and cost-effective. However, repeated issues center on mobile login/sign-in failures, post-update instability (new interface changes and features breaking data views), and occasional crashes. Some users report desktop stability but app problems persist after updates, with mixed experiences around support. Overall, strong business value but reliability and update-related behavior require improvement.

Pros

Strong usefulness for business/customer engagement and sales.
Stable and long-running user experience.
Cost-effective for small businesses (free for small businesses).
Generally positive UX and performance; many users rate it as excellent/very good.

Cons

Frequent mobile login/sign-in issues (Android/iOS) with credentials not recognized or sign-in hanging.
Post-update instability and regressions; new interface changes causing the app not to function.
UI/UX data visibility issues after updates (inability to expand/collapse lists, missing visitor data).
Crashes and overall stability concerns.

Recent reviews

This apps no longer support any incoming chat. Whenever I login it shows no incoming or update the latest interface rather in the history section it only shows chat one years ago. Waste of time