LiveChat - Customer service

Name: LiveChat - Customer service
Rating: 2.9746835 (1122 reviews)
Author: Text, Inc.

By: Text, Inc.

Connect with customers on the go. Assist, support, and sell via live chat.

Features & Capabilities

LiveChat is a powerful customer service platform designed to enhance client interactions and drive sales. With over 30,000 companies worldwide using it, LiveChat enables real-time communication through a mobile app that works even with poor internet connectivity. Key features include customer detail access, message sneak peek with ready responses, multi-channel support, file sharing, and customizable agent profiles.

The extension helps businesses solve customer issues swiftly, employ automation like greetings and chat routing, manage complex tickets anywhere, and increase sales by engaging customers during their buying journey. It also reduces operational costs by allowing agents to support multiple visitors simultaneously, boosting productivity without increasing headcount. LiveChat offers everything needed to improve your customer service experience directly from your mobile device.

User Growth & Download Statistics

App Communication Sales

By:

Text, Inc.

Downloads:

468,676 1.60K

Rating:

2.97

(1,122) 3 new ratings

Version:

2.41.8 Last updated: 2026-06-01

Version code:

24180

Creation date:

2020-05-08

Publisher country:

Permissions:

android.permission.CAMERA Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.ACCESS_MEDIA_LOCATION High risk
android.permission.ACTIVITY_RECOGNITION High risk
android.permission.MANAGE_DOCUMENTS High risk
android.permission.READ_MEDIA_AUDIO High risk
android.permission.READ_MEDIA_IMAGES High risk
android.permission.READ_MEDIA_VIDEO High risk
android.permission.SYSTEM_ALERT_WINDOW High risk

Size:

103.92MB

Email:

su*****@livechat.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-14

Compare stats and ranking:

Ranking

# 100,454 ▲ 994

Other rankings

#25 in customer keyword 12 ▲

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Text, Inc.

Google Play Store

https://play.google.com/store/apps/details?id=com.livechatinc.android

Email:

su*****@livechat.com

Website:

https://www.livechat.com/help/

User Reviews

User reviews mostly describe the LiveChat app as generally good, but the majority report repeated stability and reliability issues, especially after updates. Key problems include startup crashes or splash-screen freezes, crashes when performing actions like creating tickets, and overall lag with sending or loading messages. Authentication is also unreliable, with random sign-outs and sign-in failures. Notification delivery and message loading are inconsistent, causing delays or missing messages. Some features (move chat to mobile, archive) are broken or non-functional. A minority appreciate the app's usefulness for social media support and mobile notifications when it works.

Pros

Generally considered a good app with positive sentiment across multiple reviews.
Useful for social media support and customer service workflows.
Some users appreciate mobile notifications to stay connected away from a computer.

Cons

Post-update startup crashes or splash-screen freezes.
Crashes during use (e.g., when creating tickets) and overall instability.
Persistent performance issues: slow sending/loading of messages and frequent hangs.
Authentication problems: random logouts and sign-in failures.
Notification and message delivery unreliability and broken features (move chat to mobile, archive).

Recent reviews

nice

Fa*****, 2026-06-08

This URL is a secure invitation link for creating an account and joining a specific team on the LiveChat platform. It likely connects the user to a company's customer support dashboard, and it is crucial to ensure the link was received from a trusted source.