Reviews of LiveChat - Customer service

By: Text, Inc.

List of user reviews and ratings for LiveChat - Customer service

Total ratings

2.97 (Rating count: 1,122)

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Review summary

User reviews mostly describe the LiveChat app as generally good, but the majority report repeated stability and reliability issues, especially after updates. Key problems include startup crashes or splash-screen freezes, crashes when performing actions like creating tickets, and overall lag with sending or loading messages. Authentication is also unreliable, with random sign-outs and sign-in failures. Notification delivery and message loading are inconsistent, causing delays or missing messages. Some features (move chat to mobile, archive) are broken or non-functional. A minority appreciate the app's usefulness for social media support and mobile notifications when it works.

Pros

Generally considered a good app with positive sentiment across multiple reviews.
Useful for social media support and customer service workflows.
Some users appreciate mobile notifications to stay connected away from a computer.

Cons

Post-update startup crashes or splash-screen freezes.
Crashes during use (e.g., when creating tickets) and overall instability.
Persistent performance issues: slow sending/loading of messages and frequent hangs.
Authentication problems: random logouts and sign-in failures.
Notification and message delivery unreliability and broken features (move chat to mobile, archive).

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User Reviews

Recent rating average: 3.30

All time rating average: 2.97

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85% (35)

Date	Author	Comment
2026-04-19	Ro*****	This URL is a secure invitation link for creating an account and joining a specific team on the LiveChat platform. It likely connects the user to a company's customer support dashboard, and it is crucial to ensure the link was received from a trusted source.
This URL is a secure invitation link for creating an account and joining a specific team on the LiveChat platform. It likely connects the user to a company's customer support dashboard, and it is crucial to ensure the link was received from a trusted source.
2026-02-17	Ar*****	Good
Good
2026-01-20	ba*****	stpid service livechat tyup with tiranga app I lost 300 fake game or fake service I lost too much time or money ...and don't use any app where livechat is a customer support ...think not problem this app problem customer service like insurance wala
stpid service livechat tyup with tiranga app I lost 300 fake game or fake service I lost too much time or money ...and don't use any app where livechat is a customer support ...think not problem this app problem customer service like insurance wala