Zendesk Support

Name: Zendesk Support
Rating: 3.08 (7772 reviews)
Author: Zendesk Mobile

By: Zendesk Mobile

Provide great support - anytime, anywhere

Features & Capabilities

Zendesk Support for Android is a fast, secure productivity tool designed for customer support agents, team leads, and managers to stay connected and manage their accounts anytime, anywhere. The app offers real-time visibility into ticket volumes, enabling users to prioritize and address customer issues efficiently on the go.

Key features include the ability to search customer profiles for valuable context, continue or create new support tickets with ease, and receive real-time push notifications for critical updates. Managers benefit from the capability to monitor team performance directly from their mobile device. Additionally, field workers can upload and view attachments, ensuring business continuity outside the office.

Overall, Zendesk Support mobile app empowers support teams to provide excellent customer service by bringing conversations, customer data, and team collaboration into one seamless platform. Feedback is welcomed through the app to continuously enhance user experience.

User Growth & Download Statistics

App Communication

By:

Zendesk Mobile

Downloads:

962,214 1.32K

Rating:

3.08

(7,772) 3 new ratings

Version:

2.73.0 Last updated: 2026-03-17

Version code:

1767786237

Creation date:

2010-06-08

Publisher country:

Permissions:

com.google.android.gms.permission.AD_ID Moderate risk
android.permission.ACCESS_ADSERVICES_AD_ID Low risk
android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.RECEIVE_BOOT_COMPLETED Low risk
android.permission.WAKE_LOCK Low risk
com.google.android.c2dm.permission.RECEIVE Low risk
com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE Low risk
android.permission.ACCESS_NETWORK_STATE Safe

Size:

78.36MB

Email:

su*****@zendesk.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-15

Compare stats and ranking:

Ranking

# 67,890 ▲ 663

Other rankings

#13 in support keyword 14 ▼ 1

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Zendesk Mobile

Google Play Store

https://play.google.com/store/apps/details?id=com.zendesk.android

Email:

su*****@zendesk.com

Website:

https://support.zendesk.com/

User Reviews

Users praise mobile usability and usefulness for ticket handling, and note the support team is responsive. However, the most common issues are login/authentication problems, unreliable or removed notifications after updates, and instability/ crashes post-update. Feature gaps in-app (e.g., copy icon, side conversations, talk-to-text, updating requester emails) are also frequently mentioned.

Pros

Functional and user-friendly on mobile.
Very useful for answering tickets while on the go.
Support team is responsive and communicates back to users.

Cons

Frequent login/authentication problems (can't sign in or verification codes not received).
Notifications stop working or were removed after updates.
App becomes unresponsive or crashes after updates.
Missing in-app features (copy icon on subject details; side conversations; talk-to-text; updating a requester email).

Recent reviews

It is a great place to get setup with your business

He*****, 2026-06-05

Not great, but usable. Notifications only come through when the phone is unlocked. It could be a ticket from 15 minutes ago, but only comes through once I unlock the phone. Have been told it's because zendesk devs have not optimized for Google's FCM. Need notifications to come through as soon as a ticket is in, not an hour later when I unlock my phone.