Freshdesk

Name: Freshdesk
Rating: 4.2685184 (8950 reviews)
Author: Freshworks Inc

By: Freshworks Inc App

Streamline your support and make customers happy

Overview

Google Play Store

Downloads

542,479 ▲ 661

Data as of 2026-08-15

Rating:

4.27 +2

(8,950)

Version:

11.0.0

Last updated: 2026-08-05

Ranking

#94,822 ▼ 245

Overall

Features & Capabilities

Freshdesk is a powerful Chrome extension designed to streamline customer support and improve customer satisfaction. With this tool, customer service teams can access and manage helpdesk tickets from various channels including email, phone, chat, Facebook, Twitter, and websites—all from their browser.

Key features include quick overview of all tickets, ticket prioritization with customizable filters, managing ticket statuses and assignments, one-click scenario automations to speed up routine actions, deleting spam tickets directly, time logging for support activities, and real-time updates through push notifications. Freshdesk empowers support agents to provide fast, organized, and effective customer service right from their desktop environment.

User Growth & Download Statistics

App Communication

By:

Freshworks Inc

Downloads:

542,479 661

Rating:

4.27

(8,950) 2 new ratings

Version:

11.0.0 Last updated: 2026-08-05

Version code:

968

Creation date:

2013-12-20

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.WRITE_EXTERNAL_STORAGE High risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.ACCESS_ADSERVICES_AD_ID Low risk
android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk
android.permission.BROADCAST_STICKY Low risk
android.permission.FOREGROUND_SERVICE Low risk

Size:

85.29MB

Email:

su*****@freshdesk.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-08-15

Compare stats and ranking:

Ranking

# 94,822 ▼ 245

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Freshworks Inc

Google Play Store

https://play.google.com/store/apps/details?id=com.freshdesk.helpdesk

Email:

su*****@freshdesk.com

Website:

http://freshdesk.com

User Reviews

Users like the mobile convenience and productivity gains from Freshdesk, with many praising it as a solid helpdesk tool. However, persistent reliability problems after updates, broken notifications, and mobile UI/UX regressions significantly hinder use. Ticket status syncing is inconsistent, and several crucial features (dark mode, mobile OOO, date filters) are missing, contributing to ongoing frustration for enterprise users.

Pros

The mobile app is convenient for managing and responding to tickets on the go.
Several users report it improves productivity and makes work easier for support teams.
Overall positive sentiment: many reviewers describe the app as great/excellent and a solid helpdesk solution.
Helps monitor client requests and workflows, enabling quicker responses.

Cons

Reliability issues: outages and bugs after updates, with reports of the app being non-operational for days and tickets not updating correctly.
Notifications not working or not toggleable after latest release, reducing responsiveness.
Mobile UI/UX regressions after updates: hard to view ticket details, fewer tickets visible, and inconsistent behavior with the desktop version.
Ticket status syncing problems: statuses update inconsistently or appear out of date.
Missing essential features on mobile: dark mode/themes request and other gaps like OOO or custom date filters.

Recent reviews

the app doesn't show full tickets when someone forwards tickets. it cuts it off at the forward message and doesn't show the content. this has been the case for at least a year and has never been addressed