Freshservice

Name: Freshservice
Rating: 4.26 (4799 reviews)
Author: Freshworks Inc

By: Freshworks Inc

Cloud-based ITIL service desk with powerful ticketing & asset management.

Features & Capabilities

Freshservice is an easy-to-use, cloud-based ITIL service desk management solution designed for IT teams seeking efficient ticketing and asset management. Featuring a mobile app tailored for IT agents, it allows managing incidents, changes, service catalogs, and user requests from anywhere. Key functionalities include a unique 'To-Dos' module for task prioritization, incident and change management, asset tracking via barcode/QR scanning, and seamless user management with Active Directory SSO or SAML integration.

Push notifications keep agents informed, while multiple ticket views and canned responses improve productivity. Employees can access service catalogs to submit and track requests, ensuring streamlined IT service delivery. Freshservice is ideal for organizations looking to modernize their IT support through an intuitive, feature-rich cloud platform.

User Growth & Download Statistics

App

By:

Freshworks Inc

Downloads:

403,903 999

Rating:

4.26

(4,799) 21 new ratings

Version:

8.10.1 Last updated: 2026-06-29

Version code:

192

Creation date:

2014-06-18

Publisher country:

Permissions:

android.permission.CAMERA Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.WRITE_EXTERNAL_STORAGE High risk
android.permission.FOREGROUND_SERVICE Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.RECEIVE_BOOT_COMPLETED Low risk
android.permission.WAKE_LOCK Low risk
com.google.android.c2dm.permission.RECEIVE Low risk

Size:

227.39MB

Email:

su*****@freshservice.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-07-03

Compare stats and ranking:

Ranking

# 108,801 ▼ 49

Other rankings

#7 in service keyword 42 ▼ 1

#12 in greenshot keyword 54

#19 in insert keyword 29 ▲

#27 in example keyword 25 ▲ 1

#27 in reddit keyword 49 ▼ 1

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For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Freshworks Inc

Google Play Store

https://play.google.com/store/apps/details?id=com.freshservice.helpdesk

Email:

su*****@freshservice.com

Website:

http://freshservice.com/

User Reviews

Reviews show a generally positive reception for Freshservice Android, with many calling it good or excellent and praising the UI. However, recurring issues include login problems, missing/ineffective task views, glitches and instability, and limited UI customization, which hamper core workflows despite occasional improvements.

Pros

App is generally perceived as good or excellent by multiple reviewers.
The interface is praised (e.g., 'superb interface', plus other positive comments).
Some reviewers find the app helpful for their workflows and say it helps a lot.
Some users view the app as a better option than the web version.

Cons

Sign-in/login problems in multiple reviews (domain errors, pre-populated sign-on)
Missing or poorly supported task/ticket views with limited filters and no reliable sync with the website
Frequent glitches, instability, and non-intuitive UX (crashes when switching apps, general glitches)
Limited customization/navigation (non-customizable bottom bar and awkward defaults)

Recent reviews

Mi*****, 2026-06-29

Sh*****, 2026-06-19

As most apps for paid, enterprise-level services seem to be, this one is fairly barebones and buggy. But at least it's available. It regularly freezes in the background and notifications appear very late unless the app is open, even after a reinstall. The issue appears to be whatever method the app is using for background data, seemingly instead of FCM, which is generally faster and more reliable. Update: I'm going to ignore that dev reply. App now fails to show notifications most of the time.