Chatonio: AI Customer Support

Chatonio is an AI-first customer support platform. This app puts your team's support inbox on your phone: answer customers, take over from the AI assistant and get a push notification when a person is needed.

A Chatonio account is required. Your workspace, channels and AI assistant are set up at chatonio.com, and the app signs in with the same account.

One inbox for every channel
• Conversations from the chat on your website, email, Telegram, Viber and WhatsApp in one list
• Statuses, priorities, tags and unread counters show at a glance who is waiting
• Custom inboxes and filters, for one project or all of them at once

The AI keeps the conversation going
• The assistant answers customers from your own knowledge base, in their language
• When a person is needed, it escalates the chat and your team is notified
• Reply to take over, or set the AI to Auto, On or Off for each conversation
• An AI summary of the conversation helps you catch up quickly
• AI Assist suggests a reply or rephrases yours: more formal, friendlier, shorter

Reply properly from your phone
• Internal notes that customers never see
• Presets: saved replies you insert in a couple of taps
• Photos and files: view, download or share them; PDFs open in your phone's PDF app
• Save to KB turns a conversation into a draft article or FAQ entry; the AI writes the first draft, you edit it

Notifications that follow your shifts
• Push notifications for escalations, for chats assigned to you and for replies in your chats
• For each project and kind of event, choose Always, On shift or Never, or start from a preset

Knowledge base and AI settings
• Browse and search the articles and FAQs your assistant answers from
• Admins can adjust the assistant's instructions and escalation rules

Also included
• Live translation of customer messages, where your workspace has it turned on
• Two-factor authentication and an overview of your active sessions
• Dark mode
• Interface in English, Russian, Ukrainian, Spanish and German

Chatonio is operated by Maravello Solutions S.L.