ChatOctave

ChatOctave is the team app for businesses that use ChatOctave, the AI customer service agent built around your business.

Your ChatOctave AI agent answers customers on your website, WhatsApp, Messenger, Instagram and email, using your products, policies and orders. When a question needs a person, the agent hands the conversation to your team. This app puts those conversations in your pocket, so you can step in from anywhere.

Take over when it matters
• Get a notification when a conversation is handed to you, assigned to you or mentions you
• See the whole conversation, including what the AI agent already told the customer
• Reply in the same chat, with photos, files or a voice message

Write better replies with AI
• Get a suggested reply based on the conversation
• Summarise a long conversation in seconds
• Improve your draft, fix grammar or change its tone: professional, friendly, casual, confident or straightforward
(AI writing help is available when it is enabled for your ChatOctave workspace.)

Keep the inbox moving
• Filter conversations by status, assignee and inbox, and search conversations, messages and contacts
• Assign conversations to a colleague or a team, and set priority and labels
• Resolve, snooze or reopen conversations
• Answer common questions faster with canned responses and macros
• Add private notes that only your team can see
• Check the customer's details and earlier conversations

Made for your team
• Set yourself online, busy or offline
• Switch between the ChatOctave workspaces you belong to
• Available in more than 40 languages, including English, Spanish and Italian