Onlo: AI Customer Service

Onlo helps business teams stay close to their customers from their phone. Follow customer conversations, review approvals and keep support tickets moving while away from your desk.

EVERY CONVERSATION IN ONE INBOX
View conversations from your connected channels, read message history and take over when a customer needs your team. Available channels and features depend on your workspace configuration and plan.

STAY IN CONTROL
Review proposed actions, approve or reject them, and inspect approval history.

TRACK EVERY ISSUE
Create and view support tickets, update status and priority, assign work and follow issues through to resolution.

KEEP UP WITH CALLS
Review call history, outcomes, transcripts, summaries and recordings when available and authorized for your workspace.

SEE HOW YOUR SUPPORT PERFORMS
View workspace analytics, conversation volume, response times and resolution metrics. Receive notifications for relevant activity and open the associated item.

MANAGE YOUR ACCOUNT
Access your profile, security settings and notification preferences. Billing shows your workspace plan and invoices. Account deletion is available in Settings > My profile.

Channel setup, broadcasts, subscriptions and payment management are handled through the Onlo web dashboard. The mobile app is free to download; an Onlo account and workspace are required, and service access depends on your workspace plan and permissions.