Network Workflow Management

AMDOCS Network Workflow Management (aka AMDOCS TechInsights) is a cloud-based software and multi-organization process tracking system that enables organizations to deliver fully-fledged agile solutions, tailored to their specific needs, with full support for data management and reporting, within both mobile and web environments.

The tool empowers organizations to automate their most challenging business processes with a robust set of tools that enables them to monitor and optimize operations.

Benefits:
- Graded visibility to technicians, engineers, managers and clients
- Replacement of shared spreadsheets and email interchange through dynamic cards and automated, personalized notifications
- Notifications and reminders help avoid missing SLA obligations
- Guided processes and data forms, eliminating human errors on actions and data input accordingly
- Process and progress transparency by having the workflow visible with items shown in status empowering efficiency
- Zero time to create daily and weekly reports for both client and internal use

Features:
AMDOCS Network Workflow Management is a multi-technology, multi-vendor platform that processes different types of data fields, with the capability of performing millions of checks through process customization, notifications, reporting and task assignment systems and includes the following core project elements:
- A workflow covering all phases and statuses, which in all respects illustrates the operation process
- In every status, information about a project’s progress, technical information and team performance is recorded to “cards”.
- Card information and workflow actions are defined by permissions through roles and user groups
- An advanced reporting system comprising widgets (bars, pie charts, tables, maps, grids, etc.) forms dashboards that are fully editable by system users; this enables users to gain visibility and analyze data on statuses, progress, effort, KPIs and close-out reports
- Dashboards are updated in real time and personalized notifications are sent via distinctive channels (SMS, email, mobile notifications).