gUnify Zendesk Connector AI

A cloud-based solution for Zendesk users who's hosted VOIP provider runs on the BroadWorks platform.

What is gUnify Zendesk Connector AI?

gUnify Zendesk Connector AI is a cloud-based solution for Zendesk users whose hosted VOIP provider runs on the BroadWorks platform. It automatically creates cases, logs all incoming and outgoing call data, captures call notes, and records this information in Zendesk. It also allows click-to-dial functionality and provides automated call logging and screen pop features. Easily add unrecognized numbers to new or existing cases and streamline call tagging and note-taking within Zendesk. Find more information at https://businesssupport.vonage.com/articles/Answer/gUnify-Zendesk-Connector.

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Extension stats

This extension was removed from Chrome Web Store on 2024-05-03

By: gUnify

Users: 38

Rating: 3.00 (1)

Version: 2024.405.1037.1 (Last updated: 2024-04-05)

Creation date: 2020-07-03

Risk impact: Moderate risk impact

Risk likelihood: High risk likelihood

Manifest version: 2

Permissions:

contextMenus
background
storage
notifications
tabs
https://ucb.gunify.com/*
https://*.gnfyor0.qa.vonagenetworks.net/*
https://hamster-ucb-lb.gnfyva0.dev.vonagenetworks.net/*
http://ucb.gunify.com/*
http://hamster-ucb-lb.gnfyva0.dev.vonagenetworks.net/*

Size: 1.22M

Email: vg*****@vonage.com

URLs: Website ,Privacy policy

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Extension summary

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The gUnify Zendesk Connector AI is a cloud-based solution for Zendesk users whose hosted VOIP provider runs on the BroadWorks platform. The application automatically creates cases, logs all incoming and outgoing call data, captures the user's call notes, and records this information in Zendesk..

Note: You must have a confirmation code to use the features of this extension. Confirmation Codes can be obtained from your VoIP service provider running on the BroadWorks platform.

The extension allows users to click-to-dial any number appearing in a Google Chrome browser and connects the call through their VoIP service provider.

Click to Call Click-to-dial any number appearing in a Google Chrome browser and connect the call through the VoIP service provider.
Automated Call Logging Automatically log all incoming and outgoing calls from VoIP service provider to Salesforce when the caller id or clicked number is matched to either a Salesforce contact or lead.