OnSIP Call Assistant
OnSIP customers can maximize workday efficiency with click-to-call, caller ID popups, and Zendesk & Highrise integration.
What is OnSIP Call Assistant?
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Summary
This extension offers the ability to click-to-call phone numbers in a web page and displays caller-ID browser notifications for incoming calls. Zendesk users can take advantage of automatic ticket generation with caller identifying information. If you are a Highrise user, keep track of communications with auto-call logging in Highrise. To use this plugin, you MUST be an OnSIP CUSTOMER.
Features
- Click-to-Call: No more dialing! Phone numbers on web pages turn into clickable links for an instant call
- Caller ID Browser Notifications: Popups will alert you of incoming calls (can disable)
- Zendesk Integration: Auto generates tickets with enhanced caller ID
- Highrise Integration: Auto logs calls with your Highrise contacts
OnSIP Call Assistant Instructions:
- You must be an OnSIP (www.onsip.com) customer to use this plugin.
- Download the extension.
- Single-click on the extension's icon to toggle the extension ON or OFF
- In your Chrome browser, select Window > Extensions > Options under “OnSIP Call Assistant” to open the "Settings" page where you can enter your SIP address and password.
- At the top of the browser, confirm to allow browser pop-up notifications. Otherwise, you will not receive Caller ID popups.
User reviews
User reviews summary
Pros
- Works well with plain text phone numbers
- Useful for OnSip customers
- Works fine with zendesk
- Time saver
Cons
- No functionality for embedded 'tel:' links
- Misleading about being free
- Sometimes doesn't work
- Does not work with Gmail Contacts or on Chromebook
- Issues with keeping authentication with OnSIP
- Inability to use with freshdesk
- Often shows invalid credentials
Most mentioned
- Issues with functionality and reliability
- Usefulness for OnSIP customers
- Requirement of additional integrations
Recent reviews
Safety
Risk impact
OnSIP Call Assistant is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this extension. Review carefully before installing. We recommend that you only install OnSIP Call Assistant if you trust the publisher.
Risk likelihood
OnSIP Call Assistant has earned a fairly good reputation and likely can be trusted.
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