OnSIP Call Assistant

OnSIP customers can maximize workday efficiency with click-to-call, caller ID popups, and Zendesk & Highrise integration.

What is OnSIP Call Assistant?

OnSIP Call Assistant is a valuable tool that transforms your Chrome browser into a powerful communication hub. Designed for efficiency, it offers click-to-call functionality for any phone numbers on a web page, displays browser notifications for incoming calls and integrates with Zendesk for automatic ticket generation and Highrise for auto-call logging. It's a must-have for OnSIP customers who wish to maximize their workday productivity.

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Extension stats

By: OnSIP

View on Chrome Web Store

Users: 1,000+

Rating: 3.20 (25)

Version: 1.8.0.28 (Last updated: 2023-06-23)

Creation date: 2019-03-08

Risk impact: High risk impact

Risk likelihood: Low risk likelihood

Manifest version: 2

Permissions:

webRequest
webRequestBlocking
notifications
idle
tabs
https://*.zendesk.com/*
https://*.highrisehq.com/*
https://*.onsip.com/*
file://*/*

Size: 620.54K

Email: de*****@onsip.com

Ranking

# 23708 ▼ 1

Other rankings

#1966 in Social Networking ▲ 4

#65 in instruction keyword 2 ▼ 2

#136 in ticket keyword 4 ▲ 4

#157 in hover keyword 10

#177 in phone keyword 18 ▼ 4

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Other platforms

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

This extension offers the ability to click-to-call phone numbers in a web page and displays caller-ID browser notifications for incoming calls. Zendesk users can take advantage of automatic ticket generation with caller identifying information. If you are a Highrise user, keep track of communications with auto-call logging in Highrise. To use this plugin, you MUST be an OnSIP CUSTOMER.

Features

Click-to-Call: No more dialing! Phone numbers on web pages turn into clickable links for an instant call
Caller ID Browser Notifications: Popups will alert you of incoming calls (can disable)
Zendesk Integration: Auto generates tickets with enhanced caller ID
Highrise Integration: Auto logs calls with your Highrise contacts

OnSIP Call Assistant Instructions:

You must be an OnSIP (www.onsip.com) customer to use this plugin.
Download the extension.
Single-click on the extension's icon to toggle the extension ON or OFF
In your Chrome browser, select Window > Extensions > Options under “OnSIP Call Assistant” to open the "Settings" page where you can enter your SIP address and password.
At the top of the browser, confirm to allow browser pop-up notifications. Otherwise, you will not receive Caller ID popups.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Works well with plain text phone numbers
Real timesaver for users with browser-based business apps
Provides quick access to clients and suppliers
Generally works well with OnSIP once authenticated

Cons

Does not work with 'tel:' links
Inconsistent performance; sometimes displays '@null'
Misleading free plugin status for non-paying customers
Issues with maintaining authentication with OnSIP
Does not work on Chromebook

Most mentioned

Inconsistent performance
Issues with 'tel:' links
Authentication problems
Request for additional integration (Freshdesk)
Validity of credentials

Recent reviews

Works for all plain text phone numbers, but anything with an embedded "tel:" link is ignored (and the standalone OnSIP app also cannot open these). These links are pretty common across most modern websites these days. Can you not add this functionality to the extension to override a tel: link with the onsip: link? If so, full 5 stars. Otherwise, I'm giving it the proportionate amount of stars based on the percent of time it actually converts phone numbers correctly.