OnSIP Call Assistant
OnSIP customers can maximize workday efficiency with click-to-call, caller ID popups, and Zendesk & Highrise integration.
Total ratings
3.20
(Rating count:
25)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
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spammy, or outdated. Pros
- Works well with plain text phone numbers
- Real timesaver for users with browser-based business apps
- Provides quick access to clients and suppliers
- Generally works well with OnSIP once authenticated
Cons
- Does not work with 'tel:' links
- Inconsistent performance; sometimes displays '@null'
- Misleading free plugin status for non-paying customers
- Issues with maintaining authentication with OnSIP
- Does not work on Chromebook
Most mentioned
- Inconsistent performance
- Issues with 'tel:' links
- Authentication problems
- Request for additional integration (Freshdesk)
- Validity of credentials
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User reviews
Recent rating average:
2.00
All time rating average:
3.20
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| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2022-08-25 |  | | Works for all plain text phone numbers, but anything with an embedded "tel:" link is ignored (and the standalone OnSIP app also cannot open these). These links are pretty common across most modern websites these days. Can you not add this functionality to the extension to override a tel: link with the onsip: link? If so, full 5 stars. Otherwise, I'm giving it the proportionate amount of stars based on the percent of time it actually converts phone numbers correctly. | |
| 2022-08-25 |  | | en | Works for all plain text phone numbers, but anything with an embedded "tel:" link is ignored (and the standalone OnSIP app also cannot open these). These links are pretty common across most modern websites these days. Can you not add this functionality to the extension to override a tel: link with the onsip: link? If so, full 5 stars. Otherwise, I'm giving it the proportionate amount of stars based on the percent of time it actually converts phone numbers correctly. |
| 2016-01-22 |  | | Totally misleading...says it's a free plugin, but upon deeper inspection it's only free if you're a paying customer. | |
| 2016-01-22 |  | | en | Totally misleading...says it's a free plugin, but upon deeper inspection it's only free if you're a paying customer. |
| 2016-01-16 | A Google user | | One starr is really to hi. | |
| 2016-01-16 |  | | en | One starr is really to hi. |
| 2015-10-29 |  | | Sometimes it works, sometimes it doesn't. With an app like this, it has to work all the time when using it to make frequent calls all day long in sales. Sometimes I roll over a number and it says "@null" instead of "@myusername.onsip.com". Also tried it on Firefox, not working on the website for which i need to use it. | |
| 2015-10-29 |  | | en | Sometimes it works, sometimes it doesn't. With an app like this, it has to work all the time when using it to make frequent calls all day long in sales. Sometimes I roll over a number and it says "@null" instead of "@myusername.onsip.com". Also tried it on Firefox, not working on the website for which i need to use it. |
| 2015-07-29 | Phil Hart | | works fine with zendesk. But please add Freshdesk integration as well. | |
| 2015-07-29 |  | | en | works fine with zendesk. But please add Freshdesk integration as well. |
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