OnSIP Call Assistant

OnSIP customers can maximize workday efficiency with click-to-call, caller ID popups, and Zendesk & Highrise integration.

Total ratings

3.20 (Rating count: 25)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Works well with plain text phone numbers
  • Real timesaver for users with browser-based business apps
  • Provides quick access to clients and suppliers
  • Generally works well with OnSIP once authenticated
Cons
  • Does not work with 'tel:' links
  • Inconsistent performance; sometimes displays '@null'
  • Misleading free plugin status for non-paying customers
  • Issues with maintaining authentication with OnSIP
  • Does not work on Chromebook
Most mentioned
  • Inconsistent performance
  • Issues with 'tel:' links
  • Authentication problems
  • Request for additional integration (Freshdesk)
  • Validity of credentials
See reviews for OnSIP Call Assistant on Chrome Web Store
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Recent reviews

Recent rating average: 2.00
All time rating average: 3.20
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Rating filters

5 star
9% (2)
4 star
27% (6)
3 star
0%
2 star
18% (4)
1 star
45% (10)
Date Author Rating Lang Comment
2022-08-25
Tyler Weil
Works for all plain text phone numbers, but anything with an embedded "tel:" link is ignored (and the standalone OnSIP app also cannot open these). These links are pretty common across most modern websites these days. Can you not add this functionality to the extension to override a tel: link with the onsip: link? If so, full 5 stars. Otherwise, I'm giving it the proportionate amount of stars based on the percent of time it actually converts phone numbers correctly.
2022-08-25
Tyler Weil
en Works for all plain text phone numbers, but anything with an embedded "tel:" link is ignored (and the standalone OnSIP app also cannot open these). These links are pretty common across most modern websites these days. Can you not add this functionality to the extension to override a tel: link with the onsip: link? If so, full 5 stars. Otherwise, I'm giving it the proportionate amount of stars based on the percent of time it actually converts phone numbers correctly.
2016-01-22
Aaron Davis
Totally misleading...says it's a free plugin, but upon deeper inspection it's only free if you're a paying customer.
2016-01-22
Aaron Davis
en Totally misleading...says it's a free plugin, but upon deeper inspection it's only free if you're a paying customer.
2016-01-16 A Google user One starr is really to hi.
2016-01-16
A Google user
en One starr is really to hi.
2015-10-29
Brad Cooper
Sometimes it works, sometimes it doesn't. With an app like this, it has to work all the time when using it to make frequent calls all day long in sales. Sometimes I roll over a number and it says "@null" instead of "@myusername.onsip.com". Also tried it on Firefox, not working on the website for which i need to use it.
2015-10-29
Brad Cooper
en Sometimes it works, sometimes it doesn't. With an app like this, it has to work all the time when using it to make frequent calls all day long in sales. Sometimes I roll over a number and it says "@null" instead of "@myusername.onsip.com". Also tried it on Firefox, not working on the website for which i need to use it.
2015-07-29 Phil Hart works fine with zendesk. But please add Freshdesk integration as well.
2015-07-29
Phil Hart
en works fine with zendesk. But please add Freshdesk integration as well.
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