OnSIP Call Assistant

OnSIP customers can maximize workday efficiency with click-to-call, caller ID popups, and Zendesk & Highrise integration.

Total ratings for OnSIP Call Assistant

3.20 (Rating count: 25)

User reviews summary

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Works well with plain text phone numbers
Useful for OnSip customers
Works fine with zendesk
Time saver

Cons

No functionality for embedded 'tel:' links
Misleading about being free
Sometimes doesn't work
Does not work with Gmail Contacts or on Chromebook
Issues with keeping authentication with OnSIP
Inability to use with freshdesk
Often shows invalid credentials

Most mentioned

Issues with functionality and reliability
Usefulness for OnSIP customers
Requirement of additional integrations

See reviews for OnSIP Call Assistant on Chrome Web Store

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Recent reviews for OnSIP Call Assistant

Recent rating average: 2.10

All time rating average: 3.20

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Rating filters

5 star

50% (6)

Date	Author	Lang	Comment
2022-08-25	Tyler Weil		Works for all plain text phone numbers, but anything with an embedded "tel:" link is ignored (and the standalone OnSIP app also cannot open these). These links are pretty common across most modern websites these days. Can you not add this functionality to the extension to override a tel: link with the onsip: link? If so, full 5 stars. Otherwise, I'm giving it the proportionate amount of stars based on the percent of time it actually converts phone numbers correctly.
2016-01-22	Aaron Davis		Totally misleading...says it's a free plugin, but upon deeper inspection it's only free if you're a paying customer.
2016-01-16	A Google user		One starr is really to hi.
2016-01-16	A Google user	en	One starr is really to hi.
2015-10-29	Brad Cooper		Sometimes it works, sometimes it doesn't. With an app like this, it has to work all the time when using it to make frequent calls all day long in sales. Sometimes I roll over a number and it says "@null" instead of "@myusername.onsip.com". Also tried it on Firefox, not working on the website for which i need to use it.
2015-07-29	Phil Hart		works fine with zendesk. But please add Freshdesk integration as well.
2015-04-20	Raji Venkat		....no
2014-01-23	Kent Henderson		Real timesaver. Since our business apps all run in a browser, this app is awesome. Hover the number and click, it's that easy. Our old phone system had a directory of clients and suppliers automatic dial out. when we switched to OnSIP, the biggest gripe was not having that directory. Then, we stumbled on this app and now we have quick access to every client, supplier, and well, any number. I am having some issues with the app not keeping authentication with OnSIP. I have to keep reconnecting. When it's connected and working, it's 6 stars.
2013-02-18	Chris Kirkpatrick		It's cool and generally works well but it doesn't work with Gmail Contacts very well. OnSIP is great.
2013-02-13	Jason Page		Doesnt work on chromebook

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