BitCally

Name: BitCally
Rating: 5 (14 reviews)
Author: https://www.xcally.com

Dialpad extension to originate calls for xcally webrtc and phonebar

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BitCally is a Chrome extension designed to enhance productivity in contact centers using the XCALLY customer care suite. It allows agents to instantly dial any phone number detected within the browser with a single click, whether the number appears in CRM systems, ticketing platforms, or various web pages.

The extension supports easy configuration for agents employing the XCALLY Phonebar or external SIP phones. By installing BitCally, agents can quickly originate calls via XCALLY's WebRTC or phonebar systems, streamlining communication workflows and boosting efficiency. Its simple setup and user-friendly interface make BitCally an essential tool for modern customer service teams.

Communication Productivity Developer Tools

By:

https://www.xcally.com

Users:

74 -5

Rating:

5.00

(14)

Version:

1.0 Last updated: 2025-03-13

Creation date:

2017-06-09

Risk:

Permissions:

storage
tabs
activeTab
scripting
contextMenus

Size:

673.79K

Email:

pr*****@xcally.com

URLs:

Website ,Privacy policy

Full description:

Source:

Chrome Web Store

Updated:

17 hours ago

Ranking

# 80,428 ▼ 1,975

Other rankings

#15797 in Workflow & Planning ▼ 104 #188 in dial keyword 49 ▲ 4

Publisher Change History

2025-03-13: Email was changed from in*****@xcally.com to pr*****@xcally.com

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User reviews

Very useful plugin for XCALLY Omni Channel contact center platform! It allowed me to enable click to dial in a breeze. Setup was really easy and in no time i was able to send calls to my unified desktop agent with one single click. Well done!

Miguel Licero, 2021-09-07

Click2Dial useful and easy to use. Well done guys!

Valerio Ciotta, 2015-05-28

What a graet application for call agent

norman namkoong (얼쑤팩토리), 2015-04-10

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Extension safety

Risk impact

BitCally requires a few sensitive permissions. Exercise caution before installing.

Risk impact analysis details

Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
High ******* ******* **** *** ****** ***** *** ***** ** ******* **** ********* ********* ** * *********** *****

Risk likelihood

BitCally is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

Risk likelihood analysis details

High This extension has low user count. Unpopular extensions may not be stable or safe.
Medium **** ********* *** ******* ** *** **** * ******* *** ******* *** *** ** ****** ** *****
Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
Good **** ********* *** **** **** *******

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