Bitcally

Bitcally

It enables click-to-dial to the phone numbers detected in the web pages and originates calls.

Bitcally
What is Bitcally?
Bitcally is a Chrome extension that enables click-to-dial to phone numbers detected in web pages. It works with the XCALLY customer care suite and allows your contact center agents to effortlessly click and dial any formatted phone number within Google Chrome. Install the extension, configure it with your XCALLY phone bar or external SIP phones, and start using the click-to-dial feature right away. Enhance productivity and streamline communication for your call center agents with Bitcally.
Stats
Users: 93 ▼ -2
Rating: 5.00 (14)
Version: 0.5 (Last updated: 2021-09-09)
Creation date: 2017-06-09
Risk impact: High risk impact
Risk likelihood: Low risk likelihood
Manifest version: 2
Permissions:
  • storage
  • tabs
  • *://*/*
  • contextMenus
  • activeTab
Size: 824.32K
Stats date:

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Summary
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Bitcally is the extension working with the XCALLY customer care suite: it allows your contact center agents to Click and Dial any formatted phone number detected inside your Google Chrome browser! It is simple and fast to use: just install the Bitcally extension and you will be able to dial any numbers available inside your browser with a simple Click. The phone numbers can be the Contacts inside your CRM, Ticketing system or any kind of Web page your call center agents manage.

The configuration is easy:

  1. In case your agents use the XCALLY Phone bar: just install Bitcally for Chrome and they can start working with it immediatelly

  2. In case your agents use external SIP phones: install Bitcally for Chrome, click on OPTIONS inside the Chrome bar extension icon and setup:

  • Select "Other SIP clients"
  • URL: the XCALLY server http://IP address
  • The xCALLY agent USERNAME
  • SAVE and you are done!
  • The agent username

Insert a prefix in case you want to automatically add a prefix for each dialed extension.

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User reviews
Very useful plugin for XCALLY Omni Channel contact center platform! It allowed me to enable click to dial in a breeze. Setup was really easy and in no time i was able to send calls to my unified desktop agent with one single click. Well done!
by Miguel Licero Miguel Licero, 2021-09-07

Click2Dial useful and easy to use. Well done guys!
by Valerio Ciotta Valerio Ciotta, 2015-05-28

What a graet application for call agent
View all user reviews
Safety
Risk impact

Bitcally is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this extension. Review carefully before installing. We recommend that you only install Bitcally if you trust the publisher.

Risk likelihood

Bitcally has earned a fairly good reputation and likely can be trusted.

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