BitCally

Dialpad extension to originate calls for xcally webrtc and phonebar

BitCally is a Chrome extension designed to enhance productivity in contact centers using the XCALLY customer care suite. It allows agents to instantly dial any phone number detected within the browser with a single click, whether the number appears in CRM systems, ticketing platforms, or various web pages.

The extension supports easy configuration for agents employing the XCALLY Phonebar or external SIP phones. By installing BitCally, agents can quickly originate calls via XCALLY's WebRTC or phonebar systems, streamlining communication workflows and boosting efficiency. Its simple setup and user-friendly interface make BitCally an essential tool for modern customer service teams.

By:
https://www.xcally.com
Users:
74 -5
Rating:
5.00
(14)
Version:
1.0 Last updated: 2025-03-13
Creation date:
2017-06-09
Risk:
Moderate risk impact Moderate risk likelihood
Permissions:
  • storage
  • tabs
  • activeTab
  • scripting
  • contextMenus
Size:
673.79K
Email:
pr*****@xcally.com
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Chrome Web Store
Updated:
17 hours ago

Publisher Change History

2025-03-13: Email was changed from in*****@xcally.com to pr*****@xcally.com

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User reviews

Very useful plugin for XCALLY Omni Channel contact center platform! It allowed me to enable click to dial in a breeze. Setup was really easy and in no time i was able to send calls to my unified desktop agent with one single click. Well done!
by Miguel Licero, 2021-09-07

Click2Dial useful and easy to use. Well done guys!
by Valerio Ciotta, 2015-05-28

What a graet application for call agent
View all user reviews ›

Extension safety

Risk impact

BitCally requires a few sensitive permissions. Exercise caution before installing.

Risk impact analysis details
  • Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
  • High ******* ******* **** *** ****** ***** *** ***** ** ******* **** ********* ********* ** * *********** *****
Risk likelihood

BitCally is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

Risk likelihood analysis details
  • High This extension has low user count. Unpopular extensions may not be stable or safe.
  • Medium **** ********* *** ******* ** *** **** * ******* *** ******* *** *** ** ****** ** *****
  • Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
  • Good **** ********* *** **** **** *******
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Promo images

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