Genesys Cloud for Chrome

Genesys Cloud for Chrome

Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent…

Genesys Cloud for Chrome promo image
What is Genesys Cloud for Chrome?

Genesys Cloud for Chrome is a browser extension that enhances your Genesys Cloud user experience on the web. It offers an agent-optimized user interface and essential contact center functionality like call control, status management, company directory, performance metrics, WebRTC Softphone, configurable screen pops, click-to-call/email, and drag-and-drop conferencing. Experience the ease of having the power of your contact center alongside your web applications, wherever you are.

Stats date:
Version: 1.0.15 (Last updated: 2023-08-22)
Creation date: 2020-05-14
Manifest version: 2
  • storage
  • contextMenus
  • management
  • *://*/*
Size: 55.69K
Email: Click to see
Risk impact: High risk impact
Risk likelihood: Moderate risk likelihood

Other platforms

Not available on Firefox
Not available on Edge

Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent optimized user interface, Genesys Cloud for Chrome provides quick access to your call controls, status management, company directory, and performance metrics. Additional features include WebRTC Softphone and audio controls, configurable screen pops, click-to-dial/click-to-email, drag and drop conferencing, and more. Embedded directly in your web browser, Genesys Cloud for Chrome provides your most commonly used contact center functionality alongside every web application you use on a daily basis.

User reviews
It just works. I wish I could pin it to the side of Chrome so it doesn't move around, but that's a windows/Chrome thing A bunch of people here complaining that they can't see their orgs and regions etc., from the extension icon (a red cloud) in Chrome, go Options and then update the URL field to reflect your normal GC domain e.g.
by Will Bellerby Will Bellerby, 2023-11-28

I too will only give it one star. I couldn't login. It kept saying it didn't recognize my organization or my sign in was incorrect. The sign in works fine on the webpage. Once it has more development maybe it will be stable.
by Kevin Dondrea Kevin Dondrea, 2023-11-21

This is getting one star as it needs more development. I am writing this review in the hopes that either Genesys or google look at this and get this fixed. I will be bring this up to my Google rep as well. With the default configuration you have no way to choose your region. Genesys Cloud has many different regions. The default here goes to their US1 region. My organization is in US2 and the user has no way to change that. If you try to config the json for this the extension will either once up with a 404 not found if you use the URL for the US2 region or if you use the whole URL for the organization logon then the extension will just load a blank page. However if you use those same URLs through the browser and not the extension everything works as expected. This is true on chrome devices and on non-chrome devices running a chrome browser. This needs to be fixed as it would be unusable for any organization that is not hosted in US1.
by Dillon Kelly Dillon Kelly, 2022-12-28
View all user reviews
Risk impact

Genesys Cloud for Chrome is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this extension. Review carefully before installing. We recommend that you only install Genesys Cloud for Chrome if you trust the publisher.

Risk likelihood

Genesys Cloud for Chrome is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

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Promo images
Genesys Cloud for Chrome small promo image
Small promo image
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