Genesys Cloud for Chrome

Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent…

Genesys Cloud for Chrome: Your Contact Center on the Web

Genesys Cloud for Chrome is a browser extension that enhances your Genesys Cloud user experience on the web. It offers an agent-optimized user interface and essential contact center functionality like call control, status management, company directory, performance metrics, WebRTC Softphone, configurable screen pops, click-to-call/email, and drag-and-drop conferencing. Experience the ease of having the power of your contact center alongside your web applications, wherever you are.

Download

Extension stats

By: Genesys Cloud

Users: 100,000+

Rating: 3.17

(12)

Version: 1.0.18 (Last updated: 2024-06-12)

Creation date: 2020-05-14

Permissions:

storage
contextMenus

Size: 60.00K

Email: su*****@genesys.com

Full description: See detailed description

Ranking

# 2,152 ▲ 92

Other rankings

#1319 in Social Networking ▲ 23 #9 in cloud keyword 19 ▼ 2 #45 in user experience keyword 17 ▼ 1 #292 in provide keyword 31 ▼ 40

Other platforms

Not available on Android

Genesys Cloud for Firefox (v1.0.16)

286 3.80

(5)

Not available on Edge

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Easy to use with a clean user interface.
Works as expected for click-to-dial functionality.
Good alternative for managing calls outside of the main web application.
Separates functionality into a window which some users find helpful.

Cons

Cannot change organization or region settings easily, leading to login issues.
Frequent login errors and not recognizing organizations.
Lack of notifications for incoming calls and messages that work consistently.
Missing features compared to the web version, such as ringer options and message handling.

Most mentioned

Issues with logging in and recognizing organizations.
Inability to change region settings easily.
Desire to pin the extension to always stay on top of other windows.

User reviews

Easy to use with a clean user interface.

brice gardner, 2024-07-01

Works as expected. I too wish we could pin this extension to remain on top of other windows. For those commenting that they cannot access their ORG -> Open the extension options, alter the URL for your region, for example: https://apps.usw2.pure.cloud would be the US West region.

benjamin slenker, 2024-02-02

It just works. I wish I could pin it to the side of Chrome so it doesn't move around, but that's a windows/Chrome thing A bunch of people here complaining that they can't see their orgs and regions etc., from the extension icon (a red cloud) in Chrome, go Options and then update the URL field to reflect your normal GC domain e.g. https://apps.mypurecloud.com.au

Will Bellerby, 2023-11-28

View all user reviews

Extension safety

Risk impact

Genesys Cloud for Chrome requires very minimum permissions.

Risk impact analysis details

High Injects scripts into web pages, which may alter or extract site contents, resulting in a substantial risk.
Low ******* ****** ** *** ********* ********

Risk likelihood

We don't have sufficient data to confidently determine the risk likelihood of Genesys Cloud for Chrome. Use it at your own risk.

Risk likelihood analysis details

High This extension has low user count. Unpopular extensions may not be stable or safe.
Low **** ********* *** ******* **** **** * ****** **** ***** ******** *** **** ****** ** ** ****** *** *****
Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
Good **** ********* *** **** **** *******

Upgrade to see full risk analysis details