Genesys Cloud for Chrome

Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent…

Genesys Cloud for Chrome: Your Contact Center on the Web

Genesys Cloud for Chrome is a browser extension that enhances your Genesys Cloud user experience on the web. It offers an agent-optimized user interface and essential contact center functionality like call control, status management, company directory, performance metrics, WebRTC Softphone, configurable screen pops, click-to-call/email, and drag-and-drop conferencing. Experience the ease of having the power of your contact center alongside your web applications, wherever you are.

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Extension stats

By: Genesys Cloud

Users: 100,000+

20.00K

Rating: 3.17

(12)

Version: 1.0.18 (Last updated: 2024-06-12)

Creation date: 2020-05-14

Risk impact: Low risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

storage
contextMenus

Size: 60.00K

Email: su*****@genesys.com

Ranking

# 2,648 ▲ 494

Other rankings

#1445 in Social Networking ▲ 14 #14 in cloud keyword 19 ▲ 1 #74 in user experience keyword 16 ▼ 8

Other platforms

Not available on Android

Genesys Cloud for Firefox (v1.0.16)

3.50

(4) 265

Not available on Edge

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Extension summary

Analyze keywords

Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent optimized user interface, Genesys Cloud for Chrome provides quick access to your call controls, status management, company directory, and performance metrics. Additional features include WebRTC Softphone and audio controls, configurable screen pops, click-to-dial/click-to-email, drag and drop conferencing, and more. Embedded directly in your web browser, Genesys Cloud for Chrome provides your most commonly used contact center functionality alongside every web application you use on a daily basis.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Easy to use with a clean user interface.
Works well for click to dial.
Good alternative.

Cons

Cannot login for some users, with errors regarding organization recognition.
Default configuration restricts region selection.
Notifications are unreliable and lack features like color change.
Needs more development for features like custom ringtones and window management.

Most mentioned

Issues with logging in and recognizing organizations.
Limitations in changing regions.
Desire for more functional notifications.

User reviews

Easy to use with a clean user interface.

brice gardner, 2024-07-01

Works as expected. I too wish we could pin this extension to remain on top of other windows. For those commenting that they cannot access their ORG -> Open the extension options, alter the URL for your region, for example: https://apps.usw2.pure.cloud would be the US West region.

benjamin slenker, 2024-02-02

It just works. I wish I could pin it to the side of Chrome so it doesn't move around, but that's a windows/Chrome thing A bunch of people here complaining that they can't see their orgs and regions etc., from the extension icon (a red cloud) in Chrome, go Options and then update the URL field to reflect your normal GC domain e.g. https://apps.mypurecloud.com.au