Genesys Cloud for Chrome

Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent…

What is Genesys Cloud for Chrome?

Genesys Cloud for Chrome is a browser extension that enhances your Genesys Cloud user experience on the web. It offers an agent-optimized user interface and essential contact center functionality like call control, status management, company directory, performance metrics, WebRTC Softphone, configurable screen pops, click-to-call/email, and drag-and-drop conferencing. Experience the ease of having the power of your contact center alongside your web applications, wherever you are.

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Stats

By: Genesys Cloud

View on Chrome Web Store

Users: 80,000+

Rating: 3.00 (11)

Version: 1.0.16 (Last updated: 2024-02-15)

Creation date: 2020-05-14

Risk impact: Moderate risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 2

Permissions:

storage
contextMenus
management
*://*/*

Size: 59.97K

Email: su*****@genesys.com

Stats date:

Chrome-Stats Rank

# 3073 ▼ 51

Other rankings

#1343 in Social Networking ▲ 3 #26 in cloud keyword 32 #151 in user experience keyword 24 ▲ 2

Other platforms

Not available on Firefox

Not available on Edge

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Summary

Analyze keywords

Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent optimized user interface, Genesys Cloud for Chrome provides quick access to your call controls, status management, company directory, and performance metrics. Additional features include WebRTC Softphone and audio controls, configurable screen pops, click-to-dial/click-to-email, drag and drop conferencing, and more. Embedded directly in your web browser, Genesys Cloud for Chrome provides your most commonly used contact center functionality alongside every web application you use on a daily basis.

User reviews

User reviews summary

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Works as expected for some users
Useful for click to dial functionality
A step in the right direction running as a separate window

Cons

Lack of region selection causing login issues
Inability to pin the extension window on top
Unreliable call waiting system and notification alerts
Incomplete feature set, for instance, no message options and limited customization

Most mentioned

Issues with region selection and login
Need for further development and feature completion
Desire to pin the extension or keep it on top
Problems with call notifications and handling
User interface improvements, like a persistent number pad and custom ringtones

Recent reviews

Works as expected. I too wish we could pin this extension to remain on top of other windows. For those commenting that they cannot access their ORG -> Open the extension options, alter the URL for your region, for example: https://apps.usw2.pure.cloud would be the US West region.

benjamin slenker, 2024-02-02

It just works. I wish I could pin it to the side of Chrome so it doesn't move around, but that's a windows/Chrome thing A bunch of people here complaining that they can't see their orgs and regions etc., from the extension icon (a red cloud) in Chrome, go Options and then update the URL field to reflect your normal GC domain e.g. https://apps.mypurecloud.com.au

Will Bellerby, 2023-11-28

I too will only give it one star. I couldn't login. It kept saying it didn't recognize my organization or my sign in was incorrect. The sign in works fine on the webpage. Once it has more development maybe it will be stable.

Kevin Dondrea, 2023-11-21

View all user reviews

Safety

Risk impact

Genesys Cloud for Chrome may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.