Genesys Cloud for Chrome
Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent…
What is Genesys Cloud for Chrome?
Stats
Chrome-Stats Rank
Other platforms
Summary
Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent optimized user interface, Genesys Cloud for Chrome provides quick access to your call controls, status management, company directory, and performance metrics. Additional features include WebRTC Softphone and audio controls, configurable screen pops, click-to-dial/click-to-email, drag and drop conferencing, and more. Embedded directly in your web browser, Genesys Cloud for Chrome provides your most commonly used contact center functionality alongside every web application you use on a daily basis.
User reviews
User reviews summary
Pros
- Works as expected for some users
- Useful for click to dial functionality
- A step in the right direction running as a separate window
Cons
- Lack of region selection causing login issues
- Inability to pin the extension window on top
- Unreliable call waiting system and notification alerts
- Incomplete feature set, for instance, no message options and limited customization
Most mentioned
- Issues with region selection and login
- Need for further development and feature completion
- Desire to pin the extension or keep it on top
- Problems with call notifications and handling
- User interface improvements, like a persistent number pad and custom ringtones
Recent reviews
Safety
Risk impact
Genesys Cloud for Chrome may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.
Risk likelihood
Genesys Cloud for Chrome is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.
Screenshots
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