Genesys Cloud for Chrome

Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent…

What is Genesys Cloud for Chrome?

Genesys Cloud for Chrome is a browser extension that enhances your Genesys Cloud user experience on the web. It offers an agent-optimized user interface and essential contact center functionality like call control, status management, company directory, performance metrics, WebRTC Softphone, configurable screen pops, click-to-call/email, and drag-and-drop conferencing. Experience the ease of having the power of your contact center alongside your web applications, wherever you are.

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Stats

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By: Genesys Cloud

View on Chrome Web Store

Users: 77,834 ▲ 287

Rating: 2.80 (10) ▲ 0.24

Version: 1.0.15 (Last updated: 2023-08-22)

Creation date: 2020-05-14

Manifest version: 2

Permissions:

storage
contextMenus
management
*://*/*

Size: 55.69K

Email: Click to see

Risk impact: High risk impact

Risk likelihood: Moderate risk likelihood

Chrome-Stats Rank

# 2921 ▼ 210

Other rankings

#1237 in Social Networking ▼ 40 #11 in cloud keyword 52 ▼ 1 #162 in user experience keyword 76 ▼ 2 #265 in dial keyword 61 ▲ 2

Other platforms

Not available on Firefox

Not available on Edge

Summary

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Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent optimized user interface, Genesys Cloud for Chrome provides quick access to your call controls, status management, company directory, and performance metrics. Additional features include WebRTC Softphone and audio controls, configurable screen pops, click-to-dial/click-to-email, drag and drop conferencing, and more. Embedded directly in your web browser, Genesys Cloud for Chrome provides your most commonly used contact center functionality alongside every web application you use on a daily basis.

User reviews

It just works. I wish I could pin it to the side of Chrome so it doesn't move around, but that's a windows/Chrome thing A bunch of people here complaining that they can't see their orgs and regions etc., from the extension icon (a red cloud) in Chrome, go Options and then update the URL field to reflect your normal GC domain e.g. https://apps.mypurecloud.com.au

Will Bellerby, 2023-11-28

I too will only give it one star. I couldn't login. It kept saying it didn't recognize my organization or my sign in was incorrect. The sign in works fine on the webpage. Once it has more development maybe it will be stable.

Kevin Dondrea, 2023-11-21

This is getting one star as it needs more development. I am writing this review in the hopes that either Genesys or google look at this and get this fixed. I will be bring this up to my Google rep as well. With the default configuration you have no way to choose your region. Genesys Cloud has many different regions. The default here goes to their US1 region. My organization is in US2 and the user has no way to change that. If you try to config the json for this the extension will either once up with a 404 not found if you use the URL for the US2 region or if you use the whole URL for the organization logon then the extension will just load a blank page. However if you use those same URLs through the browser and not the extension everything works as expected. This is true on chrome devices and on non-chrome devices running a chrome browser. This needs to be fixed as it would be unusable for any organization that is not hosted in US1.

Dillon Kelly, 2022-12-28

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Safety

Risk impact

Genesys Cloud for Chrome is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this extension. Review carefully before installing. We recommend that you only install Genesys Cloud for Chrome if you trust the publisher.